“My tv internet isnt working. It says it’s connected to my WiFi and my WiFi is connected to internet, but the tv doesn’t work. All other devices connected to the same WiFi are working fine.”
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Had the same problem. I ended up getting a new Spectrum modem and router. Problem solved.
Sorry, there was a problem. Please try again later.Hi, there! Thank you for sharing your question to us about the LG TV (OLED42C5PUA). If the TV shows it’s connected to Wi‑Fi but apps still aren’t loading, performing a Soft Reset can help refresh the system. To do this: • Hold the Power button on your remote for about 10–15 seconds until the TV turns off and restarts on its own. For more information, you can refer on this link: https://www.lg.com/us/support/help-library/lg-tv-how-to-factory-reset-an-lg-tv--20153288828814#:~:text=Try%20This. Also, you can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-42-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTHLJ. If you need further assistance, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. - Avril
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