“My LG TV keeps freezing up and then starts looking for the Dish Hopper. Dish technician looked for a solution, but still freezes up when it feels like it. Any suggestions?”
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Hi, there. Thank you for reaching out to us regarding your LG TV (43QNED70AUA) model. We understand the importance of having a consistent, uninterrupted viewing experience. To help stabilize the connection between your Dish Hopper and your LG TV, please try the following step: Disable HDMI-CEC (SIMPLINK): Navigate to Settings > All Settings > General > External Devices > HDMI Settings and turn off SIMPLINK (HDMI-CEC). This prevents conflicts between the Dish Hopper and TV handshake that may cause freezing, ensuring stable power and control commands to the TV. Swap HDMI ports and cables: Use a High-Speed HDMI cable (Version 2.0 or higher) and connect the Dish Hopper to a different HDMI port on the TV. This helps identify if a specific port or cable is causing the signal dropout. For more guidance, visit https://www.lg.com/us/support/product/lg-43QNED70AUA.AUS. If the freezing continues after adjusting these settings, please send us an email at [email protected]. We're here to help. ^Juvy
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