“My new direct tv receiver is 4K with several 4K channels. When i tuned to a 4K channel the receiver indicates tv is not 4k and the program will be presented in 1080 which the highest resolution supported by the TV. LG model 49UJ6200. please explain.”

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• One of the first things to check when this issue occurs is that the HDMI cable you are using is 4K compatible as not all HDMI cables are. If this does not resolve the problem, check us out on Twitter @LGUSSupport or you can give us a call at 800-243-0000 and we will be happy to help. ^CP

  Answered by LG Digital Customer Care 7 years ago

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• No clue. Call LG and they can help you.

  Answered by gladys 7 years ago

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