“HELLO, I'M HAVING A PROBLEM WITH MY SOUND BAR. IT HAPPENS THAT WHEN I AM LISTENING TO SOMETHING IN SOUND 5.1 OR GREATER, IT CUTS ME THE SOUND CONTINUOUSLY DURING THE FILM OR SHOW, BE LOOKING AT THAT MOMENT. I HAVE IT CONNECTED IN THE HDMI EARC PORT. FROM”

Asked by KARLOZ411 4 years ago

1-2 of 2 Answers

I have the same problems. Tried all troubleshooting methods without success. If you are within your return period, return it immediately and purchase a soubar from a better brand (Bose, Sony) or get a wired component system if feasible.
Answered by JMoney 4 years ago
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Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused ^Daphane
Answered by LG Digital Customer Care 4 years ago
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