“How to fix when the tv screen backlight is on, but the screen is black.”
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Hello there. Thank you for sharing your experience with us. We understand that your 55QNED80URA TV screen backlight is on, but the screen is black. We recommend trying a power cycle by unplugging the TV from the wall outlet for 60 seconds, then plugging it back in. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/site/lg-55-class-80-series-qned-4k-uhd-smart-webos-tv-2023/6535925.p?skuId=6535925 We appreciate your patience. —Renzo
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