“We have a LG OLED tv purchased in 2018. We have noticed a rectangle box illuminated on the screen, it is more visible depending on the background. Please see the attached pictures. Can this be fixed? Thank you. Karen”
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It appears you have what's called screen burn-in. This happens when you have a certain image on the screen for a long long long time. It doesn't have to be sitting there for hours, but can be cumulative. Like let's say, everyday you have it hooked up to your PC and you frequently open up an app that brings up that box in the middle of the screen. The pixels on the oled tv turns on and off individually, like little light bulbs. Over a very long time, if these bulbs get continuously used to show more bright over certain areas frequently, they tend to, not quite burn out like a light bulb, but get slightly dimmer. There is no way of fixing this. A work around is basically burning in the rest of your tv to match but there is no real practical way to do this.
Sorry, there was a problem. Please try again later.Please reach out to our technical support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane
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