“I'm using ARC properly since comcast and BR player work, but Disney Plus thru the built in TV app I cannot get sound thru my receiver for surround sound. THIS IS THE TV's BUILT IN AP. I can only get audio thru the tv speakers.”

Asked by gizziepapa 5 years ago

1-3 of 3 Answers

Please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000 to verify. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane
Answered by LG Digital Customer Care 4 years ago
Sorry, there was a problem. Please try again later.
Answering my own question here. To pass sound from the tv apps (Disney Plus in my case) to the receiver, you must use the optical cable and select optical from the tv menu.
Answered by gizziepapa 5 years ago
Sorry, there was a problem. Please try again later.
Yeah the Same Here When Watching TV TV BUILT in Apps, When I'm Watching Netflix and Things of that Sort, That Has Dolby Atmos Sound or What Have U, I Make the App Stuff is Turned of ( if Any I'm Saying) far Extra Sound Or Picture Modes, and With the TV, Go EArc Even if it's On , Click it Off and Click it Back On Again ( I'm Typing U in Wee Hours of the Morning's Here so My TV is Off and I'm Not Playing with it at the Moment Lol so I am Going off Memory Here But went Through this as Well and Got it Work by Playing with TV and Denon AVR-X6400H Receiver Settings) Play Around with TV and Receiver, But it Shouldn't Be Far Strech, Before U Know it, Peace!
Answered by Mizz 5 years ago
Sorry, there was a problem. Please try again later.