“I am considering the purchase of an open-box item. The description says there is a one year parts/labor warranty and five year panel warranty. Is this correct? Is warranty service provided by LG or Best Buy? What is the start date of the warranty?”
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Hi, Len. Thank you for considering the LG TV (OLED55G4SUB) model. We're happy to clarify the warranty details for you! For LG OLED TVs like this unit, open-box items typically carry the same warranty as new products, provided they are purchased from an authorized retailer such as Best Buy. This includes a one-year parts and labor warranty and a five-year limited warranty for the panel. Warranty service is provided by LG, so any service or repairs would be directly handled by our authorized technicians. The warranty start date is generally based on the original purchase date, even for open-box items. We recommend keeping a copy of your purchase receipt for verification purposes. For more information about the product, you may visit https://www.lg.com/us/tvs/lg-oled55g4sub-oled-4k-tv If you have further questions or need assistance with your purchase, please send us a private message on social media @LGUSSupport. We will be more than happy to assist you. We hope you enjoy your new TV and appreciate your interest in LG. ^Juvy
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