Questions & Answers

Q: QuestionCan I control this TV with my voice?

• A:Answer Yes, this TV is voice controlled and works with Amazon Alexa.

Q: QuestionHow many HDMI inputs does this TV have?

• A:Answer This TV is equipped with 4 HDMI inputs.

Q: QuestionDoes this TV include built-in speakers?

• A:Answer Yes, this LG TV has built-in speakers.

Q: QuestionWhat is the screen size class for this TV?

• A:Answer This LG TV falls under the 55-inch screen size class.

Q: QuestionDoes this TV support Dolby Atmos?

• A:Answer Yes, this LG TV supports Dolby Atmos for an immersive audio experience.

Q: QuestionWhat is the warranty on the panel for this TV?

• A:Answer This LG TV comes with a 5-year warranty on the panel.

Q: QuestionI’m hoping my 80+ father pick out a TV. Will he actually be able to tell the difference between the C series and the G series just for watching TV? How about between the C3 and the C4 or between the G3 and G4?

Asked 1 year ago by Robs.

• A:Answer I'm 67 and retired. I purchased the G4 mainly for gaming which I do a lot. I have a C2 from 2020. The new G4 is Awesome. The updated components especially the New Processor in the G4 really makes a difference. Streaming movies in 4k HDR looks Awesome. Also the updated blue tooth allows me to use my really good Headsets. If he has hearing problems like I do, this is a great feature.

  Answered 1 year ago by WendellSVerified Purchase

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Q: QuestionDoes this model come with a stand?

Asked 1 year ago by Robs.

• A:Answer Yes, it comes with a very sturdy metal stand. The LG Oled 4G television has amazing clarity and color.

  Answered 1 year ago by KevinKVerified Purchase

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Q: QuestionIs this TV subject to burn-in and does it have any burn-in mitigation technology built-in? My current LG OLED TV suffered serious burn-in.

Asked 1 year ago by Patrick.

• A:Answer Thank you for raising your concern regarding LG Smart webOS TV. The LG OLED55G4SUB does have several built-in technologies and user controls to mitigate and prevent burn-in, unlike your previous LG OLED TV that suffered from this issue. The combination of automatic pixel shifting, refreshing, and brightness adjustments should help protect this newer model from permanent image retention. If problem persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionDo I still need a separate Apple TV box to access Apple TV programs?

Asked 9 months ago by Jojo.

• A:Answer Hello there, Jojo. Thank you for reaching out to us. We understand you're asking if you need a separate Apple TV box to access Apple TV programs on the LG OLED55G4SUB. With the built-in Apple TV app on this model, you do not need a separate Apple TV box to stream Apple TV programs. You can access Apple TV+, movies, and shows directly through the app available on the TV’s webOS platform. All you need is an internet connection and an Apple ID to sign in and enjoy the content. https://www.lg.com/us/tvs/lg-oled55g4sub-oled-4k-tv#pdp_specs If you need help setting up or have further questions, please send us a private message on Social Media @LGUSSupport, and we’ll be happy to assist you. We appreciate your feedback and look forward to helping you! —Renzo

  Answered 9 months ago by LG Digital Customer Care

  
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Q: QuestionMy current TV has a serious issue with glare. My TV is located next to a picture window with no other location to put it. Does this TV have anti glare feature?

Asked 1 year ago by LeLe.

• A:Answer Hi there, Lele. The LG OLED55G4SUB features a special anti-reflective coating designed to minimize glare, making it well-suited for rooms with challenging lighting conditions, like being next to a picture window. The OLED panel technology inherently provides deep blacks and excellent contrast, which can further help in reducing the impact of ambient light on screen visibility. However, it's important to note that while the TV's anti-glare capabilities are enhanced, direct sunlight or very bright reflections may still be noticeable. Adding window treatments or placing a UV-blocking film on the window can also improve viewing conditions. https://www.lg.com/us/tvs/lg-oled55g4sub-oled-4k-tv#pdp_specs We hope this helps with your decision-making! —Renzo

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionHow GOOD does it upscale Antenna Content????

Asked 2 months ago by Charlie.

• A:Answer LG 55" Class G4 Series OLED evo 4K UHD Smart webOS TV (2024), Model # OLED55G4SUB and on our G4 Series OLEDs, is equipped with LG's Alpha 11 AI processor, which enhances the upscaling capabilities of the TV. This processor is designed to improve the quality of upscaling content, providing better image clarity and detail. The G4 series OLEDs are capable of handling content with high resolution and maintaining a high level of detail and clarity during upscaling. However, the exact performance can vary depending on the content being upscaled and the viewing conditions...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionDoes the g4 support Dolby Vision? Is the g4 capable of audio thru the tv plus audio thru Bluetooth headphones simultaneously and the ability to control the volume separately like on the Sony Bravia series?

Asked 4 months ago by JeffP.

• A:Answer The 55-inch Class LG OLED evo G4 4K Smart TV 2024 with Supplied TV Stand, Model # OLED55G4SUB supports Dolby Vision® IQ that combines the dynamic metadata found in Dolby Vision® content with the LG OLED TV's embedded light sensor and AI technology. Dolby Vision IQ will automatically adjust picture settings with precision detail for your Dolby Vision content depending on your room's ambient lighting conditions and content genre. You can connect a single set of Bluetooth headphones, one Bluetooth speaker, or a pair of Bluetooth speakers with the LG TV. You are able to stream audio from any of the TV's built-in sources or connected sources. Both the internal speakers of the TV and a connected Bluetooth speaker can be used to output the sound at the same time. The TV's optical digital output and HDMI eARC will be deactivated when streaming audio to Bluetooth headphones or speakers. The Bluetooth audio output's volume is variable, so volume of your Bluetooth speaker will need to be controlled by both the TV and the Bluetooth speaker for adequate volume level...^Ivan.

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionI am curious if this tv is similar to my current OLED55C9AUA? I have been very disappointed in this tv. I had to have the screen replaced after a year or so and now, I have the same thing again. This tv burns in images, don't want the same mistake

Asked 7 months ago by Rock.

• A:Answer Hello, Rock. Your 2019 LG C9 55-inch Class 4K Smart OLED TV w/AI ThinQ® (54.6'' Diag), Model # OLED55C9AUA and the 2024 55-inch Class LG OLED evo G4 4K Smart TV 2024 with Supplied TV Stand, Model # OLED55G4SUB are only similar in that they are both OLED TVs, but they do not use the same panel. Model # OLED55C9AUA uses the LG α9 Gen 2 Intelligent Processor and Model # OLED55G4SUB uses the LG α11 AI Processor 4K. The TVs run on different webOS TV Platforms/Operating Systems. The OLED55G4SUB uses Micro Lens Array (MLA) technology, which acts as a focusing layer in front of the WOLED panel, allowing it to get much brighter without running hotter. A better 2025 LG OLED TV comparison for your OLED55C9AUA would be the 2025 OLEDC4PUA. The OLED55G4SUB comes with a Limited Manufacturer's Warranty of 1 Year for Parts & Labor, and a 5 Year Panel warranty. In the 1st year of the limited warranty, panel, parts and labor costs are covered. In the 2nd year of the limited warranty, only the panel is covered; labor will be charged. The 5-year limited panel warranty is available for the other screen sizes in the G4 Series...^ivan

  Answered 7 months ago by LG Digital Customer Care

  
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Q: QuestionI am considering the purchase of an open-box item. The description says there is a one year parts/labor warranty and five year panel warranty. Is this correct? Is warranty service provided by LG or Best Buy? What is the start date of the warranty?

Asked 10 months ago by LenNC.

• A:Answer Hi, Len. Thank you for considering the LG TV (OLED55G4SUB) model. We're happy to clarify the warranty details for you! For LG OLED TVs like this unit, open-box items typically carry the same warranty as new products, provided they are purchased from an authorized retailer such as Best Buy. This includes a one-year parts and labor warranty and a five-year limited warranty for the panel. Warranty service is provided by LG, so any service or repairs would be directly handled by our authorized technicians. The warranty start date is generally based on the original purchase date, even for open-box items. We recommend keeping a copy of your purchase receipt for verification purposes. For more information about the product, you may visit https://www.lg.com/us/tvs/lg-oled55g4sub-oled-4k-tv If you have further questions or need assistance with your purchase, please send us a private message on social media @LGUSSupport. We will be more than happy to assist you. We hope you enjoy your new TV and appreciate your interest in LG. ^Juvy

  Answered 10 months ago by LG Digital Customer Care

  
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Q: QuestionDoes it have Bluetooth

Asked 11 months ago by Anonymous.

• A:Answer You mean if you can stream from your phone to the tv, the answer is yes.

  Answered 11 months ago by RubenGVerified Purchase

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Q: QuestionDoes the 55” G series have the “Clear Voice” technology?

Asked 1 year ago by Dapperdon.

• A:Answer Hello there! Thank you for your interest in the LG OLED55G4SUB TV. Yes, this model does feature Clear Voice technology. Clear Voice enhances dialogue clarity by emphasizing voices over background noise, ensuring a clearer and more immersive audio experience during your viewing. If you have any more questions about the features or specifications of the OLED55G4SUB TV, please feel free to send us a private message on Social Media @LGUSSupport. We're here to assist you further. Thank you! —Renzo

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionAny recommendations for soundbars to go with a C or G series TV 55 or 65 inch? Specifically something that would help with the understanding of dialog.

Asked 1 year ago by Robs.

• A:Answer Hello there. Thank you for your interest in enhancing your audio experience with the LG OLED55G4SUB TV. For improved dialogue clarity, we recommend considering LG soundbars such as the LG SN11RG, which offers 7.1.4 channels and Dolby Atmos for an immersive experience with dedicated center channels enhancing dialogue clarity. Another excellent option is the LG SP8YA, a 3.1.2 channel soundbar with Dolby Atmos and DTS , featuring a dedicated center channel for clearer dialogue. For a more budget-friendly choice, the LG SL5Y provides a 2.1 channel system with DTS Virtual , which also improves sound quality and dialogue clarity. These soundbars are designed to complement LG's C and G series TVs, providing an enhanced audio experience. If you have any further questions or need additional assistance, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you. We appreciate your inquiry. —Renzo

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionDoes the refresh rate for this TV go higher than 120hz? I was under the impression it was boosted during certain modes to 144hz. Just curious as that spec is not listed.

Asked 1 year ago by Jsol53.

• A:Answer The refresh rate is 120 Hz for common inputs but is 144 Hz for a PC that can supply a 144 Hz input.

  Answered 1 year ago by Anonymous

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