“How do I get the Bluetooth for hearing AIDS to work on this t V. When we purchased this t, v, we specifically said we needed bluetooth for hearing aids. There's no instructions on it, and when I go into settings, there's nothing that says Bluetooth.”
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Hi there, Janis. Thank you for reaching out and sharing your experience with us. We understand your situation, and we want to help you get the most out of your LG 55UT7570PUB. This model does include Bluetooth® 5.1 support, but to connect hearing aids, especially those using Bluetooth Low Energy (LE Audio) or ASHA (Audio Streaming for Hearing Aids), compatibility can vary based on your specific hearing aid brand and technology. Currently, not all LG TVs natively support direct hearing aid connectivity unless the hearing aid is recognized as a standard Bluetooth audio device. As a workaround, we recommend using a Bluetooth transmitter compatible with your hearing aid's profile, connected to the TV’s optical digital audio out or HDMI ARC/eARC port. Additionally, please ensure your TV is updated to the latest webOS version through Settings > Support > Software Update. https://www.lg.com/us/tvs/lg-55ut7570pub-4k-uhd-tv#pdp_specs We’d love to explore the best solution for your setup. Please send us a private message on social media @LGUSSupport, and our team will gladly assist you further with your specific hearing aid model. We appreciate your patience and thank you for choosing LG. —Renzo
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