“I'm unable to get the subtitles to work even though I turned them on”
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Hi there, Cath. Thank you for reaching out regarding the subtitle issue with your 55UT7570PUB TV. We understand how important it is to have subtitles working properly. To troubleshoot, please ensure that the subtitles are enabled in the settings by pressing the additional answer button on your remote and navigating to Settings → General → Accessibility → and making sure Closed Caption is set to On. Additionally, check the specific app or channel you’re using, as some content may not support subtitles even if they are enabled on your TV. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-tv-how-to-enable-closed-captioning--20153163621897. If you’ve tried these steps and are still experiencing issues, please send us a private message on Social Media @LGUSSupport, and we’ll be happy to assist you further. We appreciate your patience and look forward to helping you! —Avril
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