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I just bought the same oven. The spongy piece at the bottom does have an indentation in it about like you picture. The cook top shouldn't have any abrasions in it. Don't know if the cook top by itself can be replaced. I would call someone's attention to it wherever you bought it or call LG.
Sorry, there was a problem. Please try again later.Unfortunately, I am unable to see attached images. Please reach out to our technical support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane
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