“We are getting a pop up on our screen when we turn the tv on the first time each day. It is asking it we want to update our service...yes or no. Not sure what it is or even how to access the yes/no buttons from my cable remote? or do I need the tv remote?”
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You can use the directional arrows on the remote to access those options, and the answer is yes. Your LG SmartTV is basically a computer, and like a computer, they'll release updates to it's software pretty regularly. The nice thing is that it runs the updates in the background once you opt to run them, so you can just go ahead and keep watching as normal. You won't have to sit around and wait until the update is done to be able to watch. Enjoy!
Sorry, there was a problem. Please try again later.You have to use the tv remote.
Sorry, there was a problem. Please try again later.Hi Johnboy. That sounds like a prompt that is being generated from your cable set-top box. The remote control for the LG 60 inch Class 4K Smart UHD TV (59.5'' Diag), Model # 60UM6900PUA only controls the TV so you will need to use your cable set-top box's remote to address the prompt. We recommend that you contact your cable service provider for assistance...^IFV
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