Questions & Answers

Q: QuestionWhat is the refresh rate of this LG TV?

• A:Answer This LG TV has a 120Hz refresh rate.

Q: QuestionDoes this TV have built-in speakers?

• A:Answer Yes, this LG TV has built-in downward-firing speakers.

Q: QuestionCan I connect a sound bar to this TV?

• A:Answer Yes, this TV is compatible with LG soundbars.

Q: QuestionWhat type of display does this LG TV have?

• A:Answer This LG TV uses an OLED evo display with over 8.3 million self-lit pixels.

Q: QuestionWhat version of Bluetooth does this TV use?

• A:Answer This TV is equipped with Bluetooth version 5.3.

Q: QuestionDoes this TV include Dolby Vision?

• A:Answer Yes, this TV supports Dolby Vision for enhanced color, contrast, and brightness.

Q: QuestionI will mount this TV on a wall. How is this done

Asked 2 months ago by Anonymous.

• A:Answer You will have to find a mount on Amazon most likely that can hold up to the TVs size which mine was a 65” then follow instructions on mounting

  Answered 2 months ago by MarkFVerified Purchase

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Q: QuestionCan you access Direct TV streaming on this TV or do you need a fire stick or some other device to do so?

Asked 4 months ago by Uncertain.

• A:Answer The DirecTV streaming app is incompatible with the webOS 25 TV Platform that this LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA runs on. The TV has preinstalled streaming apps, but you can use an Amazon FireStick, or other media streaming device if you want to stream from apps that are not available on the TV...^Ivan.

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionIs there a fan to cool tv?

Asked 4 months ago by Anonymous.

• A:Answer The LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, does not have a cooling fan. It relies on convection cooling and heat dissipation plates to manage heat...^Ivan.

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionCan you use two separate wireless headsets at the same time with this TV?

Asked 4 months ago by LGLOVER.

• A:Answer The LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, and all 2025 LG OLED TVs supports Auracast (Bluetooth LE Audio), allowing multiple users to connect their wireless headphones, earbuds, or hearing aids simultaneously. This feature enhances audio sharing in shared living situations, making it particularly beneficial for those with hearing aids...^Ivan.

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionWhat are the box dimensions for the LG C5?

Asked 6 months ago by PJ.

• A:Answer Hello there. Thank you for reaching out to us about the LG OLED65C5PUA TV. We understand your inquiry about its box dimensions. For the LG OLED65C5PUA, the approximate packaging dimensions (Width x Height x Depth) are: Width: 65.4 inches Height: 38.2 inches Depth: 7.9 inches https://www.bestbuy.com/site/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/6621824.p?skuId=6621824 Please send us a private message on Social Media @LGUSSupport if you have any further questions or need assistance. We appreciate your patience. —Renzo

  Answered 6 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this TV have auracast?

Asked 7 months ago by Vettenut.

• A:Answer Auracast is supported on the LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA. It's available across several models of LG's 2025 TV lineup, including all of our 2025 LG OLED TVs....^Ivan.

  Answered 7 months ago by LG Digital Customer Care

  
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Q: QuestionDoes the 65 in have the same exact picture as my 42 in. only bigger. On the old CRT tv's the smaller ones had a sharper picture or with OLEDS the same quality picture quality no matter the size.

Asked 7 months ago by Anonymous.

• A:Answer They are all 4K so technically smaller TVs will have more pixels per square inch but you won’t really notice that. The 55in and larger are brighter than the smaller versions so will actually have a better overall picture.

  Answered 7 months ago by Anonymous

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Q: QuestioniNSTEAD OF INSTALL TO WALL CAN T BE INSTALLED UNTO A STAND?

Asked 1 month ago by lgtv.

• A:Answer Ours is on a stand and it does just fine there.

  Answered 1 month ago by BillYVerified Purchase

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Q: QuestionDoes this TV have an optical output for audio?

Asked 4 months ago by Anonymous.

• A:Answer AS with all other current TVs, regardless of brand or manufacturer, the LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, has an Optical Digital Audio Output, which is still the most common way to connect external audio devices to a TV...^Ivan.

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionI had purchased this so far loving it. I previously had LG Oled TV from 2018. It was ruined by burn in on screen by playing Minecraft a lot. I’m scared to play Minecraft on this new TV! Is this TV is a burn in proof?

Asked 5 months ago by Zing31.

• A:Answer AS with any other OLED TV, regardless of brand or manufacturer, the LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, is susceptible to burn-in, which can occur if static images or logos are displayed continuously. To mitigate this risk, LG OLED TVs come with features like the Screen Saver, Clear Panel Noise, Screen Shift, and Logo Luminance Adjustment. These features help preserve image quality and reduce the risk of burn-in. OLED Image Retention or Burn-In: Burn-in and image retention are possible on virtually any display. However, with an LG OLED TV, any risk of burn-in or image retention have been addressed through the use of technology that not only helps protect against damage to the screen, but features self-healing properties so that any short-term image retention that may occur is quickly rectified. It is rare for an average TV consumer to create an environment that could result in burn-in. Most cases of burn-in in televisions is a result of static images or on-screen elements displaying on the screen uninterrupted for many hours or days at a time – with brightness typically at peak levels. So, it is possible to create image retention in almost any display if one really tries hard enough. And even if image retention does occur from extreme usage, it can usually be mitigated within a short period of time by turning the display off for a while, and watching a few hours of varying content (such as your standard TV watching and channel-surfing). So, in short: Reasonable, responsible usage of an OLED TV, combined with powerful image preservation abilities should result in a seamless home entertainment experience...^Ivan.

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  Answered 5 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this TV have the YouTube TV App to download?

Asked 2 weeks ago by Bb69.

• A:Answer The YouTube TV app is not a preinstalled app on the LG - 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, but it is compatible with the webOS 25 TV Platform (Operating System) that the TV runs on so it can be downloaded and installed on the TV from the LG Content Store (App Store) through the LG Content Store feature found on the TV's home screen...^Ivan.

  Answered 2 weeks ago by LG Digital Customer Care

  
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Q: QuestionDoes this TV have the ATSC 3.0 tuner for NextGen TV

Asked 2 months ago by ScottF.

• A:Answer LG was one of the very first companies to bring ATSC 3.0 tuners to its TVs back in 2020, and it's one of the first to drop it. LG confirmed in Sept, 2023 that its 2024 OLED TVs won't include next-generation ("NEXGEN") ATSC 3.0 4K tuners, and the decision also meant that 2025 LG TVs would not include ATSC 3.0 support, as the company has suspended the inclusion of this technology in its lineup for the U.S. market...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionWhy are reviews allowed to contain false information? Two of the reviews state this TV no longer has Dolby Vision and gave the TV a decreased rating when this is not true. This TV no longer has DTS passthrough but it still has Dolby Vision.

Asked 7 months ago by Sam.

• A:Answer Thank you for pointing that out, Sam! Dolby Vision® is still supported on the 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA and after removing DTS audio support in the past and reintroducing it with its 2023 models, LG is once again dropping DTS support from its 2025 TVs, including the LG G5 OLED TV. This means that these TVs no longer support the DTS:X format. For our 2023 and 2024 TVs, DTS support included both DTS:X (in DTS-HD MA) decoding for internal speakers and DTS passthrough via HDMI. However, there was no support for DTS:X IMAX Enhanced (DTS:X Profile 2), which prevented Disney+ from delivering DTS:X audio. With the removal of DTS audio support, LG's 2025 TVs will once again support only Dolby audio formats. However, Google recently demonstrated Eclipsa Audio running on an LG TV...^Ivan.

  Answered 7 months ago by LG Digital Customer Care

  
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