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Sorry to hear you are having an issue. Sounds like you needed to adjust one of the many settings in the TV to fit your personal preferences. Please see the following link for some helpful troubleshooting steps. ^AC https://www.lg.com/us/support/product-help/CT10000018-1432651636835-dark-or-dim-picture
Sorry, there was a problem. Please try again later.Change then PICTURE setting. It will change the brights and darks. I use cinema or HDR light and get a beautiful even picture.
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