“We just bought this TV and haven’t been able to install Netflix or Disney+, I can’t find it every time I try to look for it on the app menu. Also, doesn’t work when I press on the buttons on the remote to get to such apps.”
Answer This Question
1-1 of 1 Answer
Hi there. Thank you for sharing your experience with us. We understand that the 65UA7050PUB didn't meet your expectations regarding the accessibility of your favorite streaming applications. We understand your inquiry and are happy to provide guidance to ensure you can enjoy the full smart features of your new television. We understand your inquiry regarding the visibility of Netflix and Disney+ in your app menu. Since the 65UA7050PUB is designed to support these content partners via webOS, they should typically be available for use. A simple troubleshooting step you can try is to verify that your television’s "Service Country" or "Location" settings are correctly set to your current region in the General settings menu, as app availability is tied to these settings. Additionally, we recommend performing a power cycle by unplugging the TV from the power outlet for 60 seconds and then plugging it back in, which can help the system refresh the App Store and activate the dedicated remote buttons. We want to make sure your setup process is as smooth as possible so you can get back to enjoying your entertainment. https://www.bestbuy.com/product/lg-65-class-ua7050-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZKYT2 If you have any further questions about its features or need more detailed assistance with the installation, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Sorry, there was a problem. Please try again later.