“I have strong internet connection but the apps are buffering / displaying in poor quality (tv is fresh out of the box). I’ve rebooted the router and updated the apps. Why can’t I watch YouTube TV or ESPN in HD or better?”
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This might not be the answer you’re looking for, but I find most of the smart TV operating systems are just garbage in general. I buy my TVs for the picture quality and just use a 4K Roku for everything. Every application runs so much smoother and faster than any built-in smart TV at this price point Apologies if this isn’t helpful!
Sorry, there was a problem. Please try again later.Hi there! Thank you for reaching out about the buffering and poor quality issues with YouTube TV and ESPN on your new 65UT7000PUA. We understand how frustrating it can be when everything seems to be set up but the apps aren't performing as expected. Here are some troubleshooting steps to help resolve the issue: Test Your Internet Connection: Even though your internet is strong, it's a good idea to confirm it's working properly on the TV. Try launching a different app on your TV and see if it also experiences buffering or poor quality. If other apps work fine, the issue might be specific to YouTube TV or ESPN. Reinstall the Apps: Sometimes, deleting and reinstalling apps can resolve performance issues: Go to the Home screen, select the app, and long-press the OK button on the remote to delete it. Then, search for the app in the LG Content Store and reinstall it. Check Location Settings: Go to Settings > General > System > Location, uncheck Set Automatically, and change the region temporarily. After rebooting the TV, change the region back to the US and check the apps again. Accept User Agreements: Make sure you’ve accepted all the necessary user agreements under Settings > Support > Privacy & Terms. If any agreements are left unchecked, it could affect app performance. Factory Reset (Last Resort): If none of the above helps, you can try a Factory Reset to restore the TV to default settings. This will remove any customizations and installed apps, so make sure you have everything set up again after the reset. LG TV - Troubleshooting Premium Apps - https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-premium-apps--1434403325217 If the issue persists or you need further assistance, please send us a private message on Social Media @LGUSSupport, and we’ll be happy to help. We appreciate your patience! —Renzo
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