A:AnswerI bought the LG AN-MR20GA magic remote and it says "not supported" on the screen when trying to pair with my 65UT7000PUA.
Which is the correct magic remote for this?
A:AnswerHi Jack. Thank you for reaching out about the LG 65UT7000PUA and LG 65UQ7070ZUE TVs! Both models are great options, but they have some key differences that might influence your choice based on your preferences. Here's a breakdown:
Key Differences:
Processor & Picture Quality:
65UT7000PUA: Features the α5 AI Processor Gen7, offering more advanced processing and likely better performance with upscaling and picture enhancements compared to the 65UQ7070ZUE, which uses the α5 Gen 5 AI Processor 4K.
Both models support HDR10 and HLG for HDR, but the newer processor in the UT7000 may provide a slight edge in performance.
HDMI Inputs:
65UT7000PUA: Offers 3 HDMI inputs, providing more connectivity options.
65UQ7070ZUE: Includes 2 HDMI inputs, which may limit your ability to connect multiple devices simultaneously.
Smart Features:
65UT7000PUA: Includes a standard remote but does not support voice assistants directly through the TV.
65UQ7070ZUE: Compatible with LG's Magic Remote (sold separately), enabling voice commands for Google Assistant and Alexa, and includes features like Game Optimizer and cloud gaming with Stadia.
Design & Dimensions:
Both models have similar dimensions and weights, so physical setup won't differ significantly.
Price & Availability:
Pricing might vary based on availability. The 65UT7000PUA is a 2024 model, so it might have newer software and longer-term support compared to the 65UQ7070ZUE.
Which One Should You Buy?
Choose the 65UT7000PUA if you want a TV with the latest processor, more HDMI ports, and slightly better picture quality.
Choose the 65UQ7070ZUE if gaming features like Game Optimizer, Bluetooth Surround, and voice assistant readiness are more important to you.
65UT7000PUA - https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
65UQ7070ZUE - https://www.lg.com/us/tvs/lg-65uq7070zue-4k-uhd-tv#pdp_specs
If you're still undecided, feel free to reach out on social media @LGUSSupport for additional assistance. We're here to help!
—Renzo
A:AnswerHello there, Loorey! Thank you for your question. We understand you're curious about whether there is a protective film on the screen of your 65UT7000PUA TV that needs to be removed during installation. Rest assured, there is no protective plastic on the actual screen itself. However, there may be protective coverings on the edges or other parts of the TV that can be removed before use. If you have any concerns or need further assistance with your setup, please send us a private message on Social Media @LGUSSupport, and we'd be happy to help. We appreciate your feedback!
—Avril
A:AnswerHello there, thank you for reaching out with your question. We understand your situation and are happy to assist.
Yes, the LG 65UT7000PUA 4K UHD Smart TV does come with built-in Bluetooth, specifically Bluetooth version 5.1. This allows you to connect compatible Bluetooth devices like headphones, soundbars, and other audio systems wirelessly for a seamless experience.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
If you have any further questions or need assistance, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you further. We appreciate your patience.
—Renzo
A:AnswerHi there, Jack. Thank you for your question. We understand you're wondering if the LG 65-inch 65UT7000PUA TV will fit on a 58-inch wide stand.
Based on the dimensions of the TV, the product width is 57.2 inches, which means it is just under the width of your 58-inch wide stand. While the TV will technically fit, it will leave a very small margin on either side of the stand, and it's important to ensure that the stand can safely support the TV's weight and provide stability.
Additionally, the stand width of the TV itself is 45.5 inches, so the stand you're using will need to have enough surface area and stability to accommodate the TV's base. If the stand has any adjustable features or additional support, it may help with placement.
If you're unsure about the fit, we recommend double-checking the stand’s design to ensure it provides adequate support for the TV’s dimensions.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
If you need any further assistance, feel free to reach out to us by sending a private message on Social Media @LGUSSupport. We’re here to help!
We appreciate your inquiry and are happy to assist! —Renzo
A:AnswerHello there. Thank you for sharing your question about how to clean the screen on your LG 65UT7000PUA. We understand your situation and appreciate your efforts to keep your viewing experience crystal clear.
For a safe and effective clean, please follow these steps: • Unplug your TV to ensure safety. • Use a soft microfiber cloth dampened with lukewarm water. Wring it out well until it’s almost dry, so it has just enough moisture to lift dust, fingerprints, and smudges without causing any harm. • Gently wipe the screen using circular motions. This method ensures you cover the entire surface from multiple angles. • After cleaning, allow the screen to air dry completely before plugging your TV back in.
If you notice any persistent marks, we recommend gently re-cleaning that area with the same method or verifying that no excess moisture remains.
LG TV - How to Clean Your LG TV Screen - https://www.lg.com/us/support/help-library/lg-tv-how-to-clean-your-lg-tv-screen--20150154791049
For additional personalized assistance, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore further solutions with you.
We appreciate your engagement and look forward to helping you maintain your LG TV. —Renzo
A:AnswerHello there, thank you for reaching out!
Apart from the Optical Audio output, the 65UT7000PUA also provides HDMI Audio Return Channel (eARC) through HDMI 2, which allows you to send audio from the TV to external audio devices that support eARC. Additionally, it has Simultaneous Audio Output, which enables you to connect and output sound to both the TV's built-in speakers and external audio equipment at the same time.
As for the USB IN, this port allows you to connect external devices like a USB drive for media playback (videos, music, and photos). It can also be used for firmware updates for your TV.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
If you need more assistance, feel free to contact us via @LGUSSupport on social media.
—Renzo
A:AnswerThe LG 65” Class UT70 Series LED 4K UHD Smart webOS TV (2024), Model # 65UT7000PUA does not have a NEXTGEN (ATSC 3.0 tuner) so it is not a NEXTGEN TV. It has a built-in ATSC 1.0 tuner...^Ivan.
A:AnswerThe Federal Communications Commission (FCC) requires that any device marketed as a TV tuner (or television receiver) in the U.S. must be capable of receiving over-the-air broadcasts via ATSC (Advanced Television Systems Committee) standards — i.e., digital TV signals.
So regardless of size—43", 55", 65", 75"—all UT70 models offer a coax jack for standard OTA or cable reception.
A:AnswerHi there!. Thank you for sharing the dimensions of the LG 65UT7000PUA box! It's great that you're helping others with this information. For those interested, here are the dimensions you mentioned:
Height: 42 inches
Width: 65.5 inches
Thickness: 8 inches
Additionally, you noted that you used an Echogear wall mount, which allows the TV to be pulled away from the wall. This is helpful for those considering mounting options.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
If you have further questions or need additional assistance, please reach out to us on Social Media @LGUSSupport. We're here to help! Thank you for choosing LG. —Renzo
A:AnswerHi there, Hitek. Thanks for reaching out with your question. We understand you're asking about the simultaneous audio feature and whether you can disable the TV's built-in speakers while using your soundbar or home theater system through the eARC HDMI port.
For the LG 65UT7000PUA TV, you can disable the TV's built-in speakers while using the soundbar or home theater system. This feature is optional and can be controlled via the TV's settings.
Here’s how to do it:
Go to Settings on your TV.
Select Sound.
Under the Sound Out options, choose HDMI ARC or eARC (depending on your setup) to output sound to your sound system.
You can turn off the TV speakers completely if you prefer not to have sound coming from them while using external audio devices.
This way, your audio will come solely from the soundbar or home theater system connected to the eARC HDMI port, and the TV speakers will not produce sound simultaneously.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
If you need any additional help, feel free to reach out to @LGUSSupport on social media, and we’d be happy to assist further!
—Renzo
