A:AnswerI bought the LG AN-MR20GA magic remote and it says "not supported" on the screen when trying to pair with my 65UT7000PUA.
Which is the correct magic remote for this?
A:AnswerHello there, thank you for reaching out with your question. We understand your situation and are happy to assist.
Yes, the LG 65UT7000PUA 4K UHD Smart TV does come with built-in Bluetooth, specifically Bluetooth version 5.1. This allows you to connect compatible Bluetooth devices like headphones, soundbars, and other audio systems wirelessly for a seamless experience.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
If you have any further questions or need assistance, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you further. We appreciate your patience.
—Renzo
A:AnswerHello there, Loorey! Thank you for your question. We understand you're curious about whether there is a protective film on the screen of your 65UT7000PUA TV that needs to be removed during installation. Rest assured, there is no protective plastic on the actual screen itself. However, there may be protective coverings on the edges or other parts of the TV that can be removed before use. If you have any concerns or need further assistance with your setup, please send us a private message on Social Media @LGUSSupport, and we'd be happy to help. We appreciate your feedback!
—Avril
A:AnswerHello there, thank you for reaching out!
Apart from the Optical Audio output, the 65UT7000PUA also provides HDMI Audio Return Channel (eARC) through HDMI 2, which allows you to send audio from the TV to external audio devices that support eARC. Additionally, it has Simultaneous Audio Output, which enables you to connect and output sound to both the TV's built-in speakers and external audio equipment at the same time.
As for the USB IN, this port allows you to connect external devices like a USB drive for media playback (videos, music, and photos). It can also be used for firmware updates for your TV.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
If you need more assistance, feel free to contact us via @LGUSSupport on social media.
—Renzo
A:AnswerHi there, Hitek. Thanks for reaching out with your question. We understand you're asking about the simultaneous audio feature and whether you can disable the TV's built-in speakers while using your soundbar or home theater system through the eARC HDMI port.
For the LG 65UT7000PUA TV, you can disable the TV's built-in speakers while using the soundbar or home theater system. This feature is optional and can be controlled via the TV's settings.
Here’s how to do it:
Go to Settings on your TV.
Select Sound.
Under the Sound Out options, choose HDMI ARC or eARC (depending on your setup) to output sound to your sound system.
You can turn off the TV speakers completely if you prefer not to have sound coming from them while using external audio devices.
This way, your audio will come solely from the soundbar or home theater system connected to the eARC HDMI port, and the TV speakers will not produce sound simultaneously.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
If you need any additional help, feel free to reach out to @LGUSSupport on social media, and we’d be happy to assist further!
—Renzo
A:AnswerHi there, thank you for reaching out! To ensure your LG 65UT7000PUA TV is set to display 4K HDR10 when using your Roku device, follow these steps:
Check HDMI Settings:
First, make sure your Roku is plugged into one of the HDMI ports that supports 4K (HDMI 1, HDMI 2, or HDMI 3). The TV supports 4K on all HDMI inputs, but verify this by using the official Roku settings.
Set the TV to 4K:
On your LG TV, navigate to Settings > Picture > Aspect Ratio and ensure it's set to 16:9.
Ensure that HDMI Deep Color is enabled for the HDMI port you're using. This option can be found in Settings > Picture > HDMI settings.
Set Roku to 4K Output:
On your Roku device, go to Settings > Display type and select the Auto Detect option or manually choose 4K UHD.
You should also enable HDR within the Roku settings under Settings > Display type > HDR if it’s available.
HDR Settings:
To activate HDR on your LG TV, go to Settings > Picture > Picture Mode and set it to HDR or Cinema for better quality while watching 4K content. This will ensure HDR10 is enabled for supported content.
Ensure 60Hz is enabled:
If you're seeing 1080p but want to switch to 60fps or 4K HDR10, make sure the content being played supports those specs. Your TV can handle 4K at 60Hz, so it should display at 60Hz for compatible content.
If you’ve adjusted these settings and still have issues, it may help to check that your HDMI cable is 4K capable and supports HDR10.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
Let us know if you need further assistance on this. Feel free to reach out to us on social media @LGUSSupport!
—Renzo
A:AnswerHi Jack. Thank you for reaching out about the LG 65UT7000PUA and LG 65UQ7070ZUE TVs! Both models are great options, but they have some key differences that might influence your choice based on your preferences. Here's a breakdown:
Key Differences:
Processor & Picture Quality:
65UT7000PUA: Features the α5 AI Processor Gen7, offering more advanced processing and likely better performance with upscaling and picture enhancements compared to the 65UQ7070ZUE, which uses the α5 Gen 5 AI Processor 4K.
Both models support HDR10 and HLG for HDR, but the newer processor in the UT7000 may provide a slight edge in performance.
HDMI Inputs:
65UT7000PUA: Offers 3 HDMI inputs, providing more connectivity options.
65UQ7070ZUE: Includes 2 HDMI inputs, which may limit your ability to connect multiple devices simultaneously.
Smart Features:
65UT7000PUA: Includes a standard remote but does not support voice assistants directly through the TV.
65UQ7070ZUE: Compatible with LG's Magic Remote (sold separately), enabling voice commands for Google Assistant and Alexa, and includes features like Game Optimizer and cloud gaming with Stadia.
Design & Dimensions:
Both models have similar dimensions and weights, so physical setup won't differ significantly.
Price & Availability:
Pricing might vary based on availability. The 65UT7000PUA is a 2024 model, so it might have newer software and longer-term support compared to the 65UQ7070ZUE.
Which One Should You Buy?
Choose the 65UT7000PUA if you want a TV with the latest processor, more HDMI ports, and slightly better picture quality.
Choose the 65UQ7070ZUE if gaming features like Game Optimizer, Bluetooth Surround, and voice assistant readiness are more important to you.
65UT7000PUA - https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
65UQ7070ZUE - https://www.lg.com/us/tvs/lg-65uq7070zue-4k-uhd-tv#pdp_specs
If you're still undecided, feel free to reach out on social media @LGUSSupport for additional assistance. We're here to help!
—Renzo
A:AnswerHello.
When the LG 65” Class UT70 Series LED 4K UHD Smart webOS TV (2024), Model # 65UT7000PUA, and your PC are connected to the same network, you can mirror your PC's screen on the TV.
Click the Notification Center icon on the taskbar on the PC screen and select Connect > Select the TV as the device you want to connect to and request a connection. > After the connection is established, the TV will show your PC's screen.
Connecting the TV and your PC to a 5 GHz router is recommended because the performance can be affected by the surrounding wireless environment...^Ivan.
A:AnswerHi there, Jack. Thank you for your question. We understand you're wondering if the LG 65-inch 65UT7000PUA TV will fit on a 58-inch wide stand.
Based on the dimensions of the TV, the product width is 57.2 inches, which means it is just under the width of your 58-inch wide stand. While the TV will technically fit, it will leave a very small margin on either side of the stand, and it's important to ensure that the stand can safely support the TV's weight and provide stability.
Additionally, the stand width of the TV itself is 45.5 inches, so the stand you're using will need to have enough surface area and stability to accommodate the TV's base. If the stand has any adjustable features or additional support, it may help with placement.
If you're unsure about the fit, we recommend double-checking the stand’s design to ensure it provides adequate support for the TV’s dimensions.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
If you need any further assistance, feel free to reach out to us by sending a private message on Social Media @LGUSSupport. We’re here to help!
We appreciate your inquiry and are happy to assist! —Renzo
A:AnswerNot a direct answer to the BT connection, but in my situation I have a surround sound unit connected by a digital optical cable and I can have the tv and surround sound audio co-exist. There are a healthy amount of audio settings so I believe you could do this, but I have don't have any direct experience with this situation. Hope this helps...
A:AnswerHi there! Thank you for reaching out about the buffering and poor quality issues with YouTube TV and ESPN on your new 65UT7000PUA. We understand how frustrating it can be when everything seems to be set up but the apps aren't performing as expected.
Here are some troubleshooting steps to help resolve the issue:
Test Your Internet Connection: Even though your internet is strong, it's a good idea to confirm it's working properly on the TV. Try launching a different app on your TV and see if it also experiences buffering or poor quality. If other apps work fine, the issue might be specific to YouTube TV or ESPN.
Reinstall the Apps: Sometimes, deleting and reinstalling apps can resolve performance issues:
Go to the Home screen, select the app, and long-press the OK button on the remote to delete it.
Then, search for the app in the LG Content Store and reinstall it.
Check Location Settings: Go to Settings > General > System > Location, uncheck Set Automatically, and change the region temporarily. After rebooting the TV, change the region back to the US and check the apps again.
Accept User Agreements: Make sure you’ve accepted all the necessary user agreements under Settings > Support > Privacy & Terms. If any agreements are left unchecked, it could affect app performance.
Factory Reset (Last Resort): If none of the above helps, you can try a Factory Reset to restore the TV to default settings. This will remove any customizations and installed apps, so make sure you have everything set up again after the reset.
LG TV - Troubleshooting Premium Apps - https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-premium-apps--1434403325217
If the issue persists or you need further assistance, please send us a private message on Social Media @LGUSSupport, and we’ll be happy to help.
We appreciate your patience! —Renzo
A:AnswerHi there!. Thank you for sharing the dimensions of the LG 65UT7000PUA box! It's great that you're helping others with this information. For those interested, here are the dimensions you mentioned:
Height: 42 inches
Width: 65.5 inches
Thickness: 8 inches
Additionally, you noted that you used an Echogear wall mount, which allows the TV to be pulled away from the wall. This is helpful for those considering mounting options.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
If you have further questions or need additional assistance, please reach out to us on Social Media @LGUSSupport. We're here to help! Thank you for choosing LG. —Renzo
A:AnswerI assume that there may be different source of problems, but the first id offer to check is your cable (hdmi or display port). Try to use another one if it doesn’t work, try xbox on different tv. Depending on outcome, you may be need to use warranty. But I home it’s just cable problem. Best regards
A:AnswerHello there, Tese. Thank you for reaching out to us. We understand your interest in displaying the time and date on the screen of your LG 65UT7000PUA TV.
To show the time and date on your screen, please follow these steps:
Press the Settings button on your remote control.
Scroll down and select All Settings.
Choose General from the menu.
Select Time.
Enable the On-Screen Display of Time option (this may vary slightly depending on the model or software version).
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
If you have any further questions or need more assistance, feel free to send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you further.
We appreciate your inquiry! —Renzo
A:AnswerHi, there. Thank you for reaching out with your question. The LG TV (65UT7000PUA) model does not specifically include a "Pixel Cleaning" feature. Pixel Cleaning is typically a feature found on OLED models to help prevent image retention by periodically refreshing pixels, which is more of a concern with OLED screens due to their self-lighting pixels.
However, if you're using your 65UT7000PUA for long hours and notice any image retention or screen burn-in (which is very rare on LED/LCD models like this), it’s usually not a permanent issue. You can try using the TV's screen saver or auto power-off functions to prevent static images from staying on screen for too long.
If you ever experience any issues with your TV or need assistance with settings or other features, feel free to reach out to us. You can always send us a private message on social media @LGUSSupport for further help.
We appreciate your question and hope you continue to enjoy your LG TV. ^Juvy
