“HDR pass through doesn’t seem to be working with the Xbox One X. Using LG C9 TV with Monoprice hmdi certified cables 18gbps. Connecting Xbox directly to TV triggers HDR automatically. What could be the issue with the receiver not passing HDR through?”

Asked by Tom 5 years ago

1-2 of 2 Answers

Turn off the “Instant Game Response” funtion. When xbox triggers hdr it sometimes drops out signal but comes back. I was unable to get it to work at all until I turned it off. Occasionally you may have to return to home screen to get the signal to return. It’s an lg/xbox issue, hopefully it gets fixed with the new xbox this holiday season!
Answered by WishItWorkedBetter 5 years ago
Sorry, there was a problem. Please try again later.
We are sorry to see you are having this issue, Tom. Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Answered by LG Digital Customer Care 5 years ago
Sorry, there was a problem. Please try again later.