“Why do the apps close and the screen defaults back to the home page. I am already unplugging the tv nightly and it still happens!!”
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Hi, there! Thank you for sharing your question to us about the LG TV (OLED77B5PUA). We recognize how important it is for apps to run smoothly, and when they close back to the home page it usually points to a network or software issue. Let’s walk through a few steps together: • Check the cable connections between your TV and router, then confirm the network status in the TV’s Settings menu. • Try connecting to a different network, such as a mobile hotspot, to see if the issue continues. • If the issue happens only in one app, update or reinstall that app to clear any corrupted data. Make sure your TV’s WebOS software is up to date, since updates often improve app stability. For reference, you can check this link: https://www.lg.com/us/support/help-library/lg-tv-how-to-fix-apps-that-keep-freezing-crashing-or-wont-load--20154996607566?srsltid=AfmBOop2672LhLWXa6YPMIOeb2WcibnGSkMpgyAp5pci16deJbJVU0GH. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-77-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKZW. If you need further support, please email us at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. — Avril
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