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Hi, Henry! Thank you for sharing your question to us about the LG TV OLED77C5PUA. The retailers such as Best Buy typically offer removal of your old TV when delivering a new one, as long as the service is selected at checkout or added to the delivery order. Availability can vary by retailer, so it’s best to confirm with the store you purchased from to ensure haul‑away is included. You may contact Best Buy's Customer service 1 (888) 237-8289. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ. If you’d like help reviewing your delivery options or anything else on your TV, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. — Avril
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