A:Answer We hate hearing your unit is not working properly. I'd like to see if we can help. Try resetting the TV through the setting menu, (Support > Reset to Initial Setting). If the issue persists, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane