“Do open box TVs come with factory warranty? Also, is there a way to find out whether the unit is a customer return or a floor model?”
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Hello, there! Thank you for sharing your question to us about the LG TV (OLED83G5WUA) — and great questions, because open‑box units can definitely vary depending on where they were purchased. Open‑box LG TVs typically still include the full LG manufacturer’s warranty, as long as the retailer sells them as new/open‑box and not used, refurbished, or as‑is. The warranty begins from the date on your purchase receipt, so keeping that document handy is important. As for telling whether your unit was a customer return or a floor model, that information is usually held by the retailer. Stores can check their internal inventory notes to confirm whether the TV was previously displayed or returned by another customer. You may contact Best Buy's Customer service 1 (888) 237-828. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-83-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/JJ8VPZTZC2. If you’d like help reviewing your serial number or have any other questions, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. - Avril
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