“Why won't my Denon amps menu come on the tv screen while using the tvs Smart Apps , If I use My XBOX IN THE GAME INPUT ON AMP IT WORKS , SAME WITH MY CABLE BOX , YET ON THE ARC MONITOR PORT IT ONLY DISPLAYS ON THE AMP WHICH I CANT SEE”
Answer This Question
1-1 of 1 Answer
Hi there. We understand how convenient it would be to see your Denon amplifier’s menu displayed on the TV screen while using the built-in Smart Apps. For ARC-connected devices like your amplifier, compatibility may vary based on settings within both the TV and the amplifier. One step that may help is to ensure the HDMI-CEC settings (called Simplink on LG TVs) are enabled, which can improve ARC functionality. You can check this by navigating to Settings > General > Devices > HDMI Settings and confirming that Simplink is turned on. This will allow the TV and your amplifier to communicate more effectively. https://www.lg.com/us/tvs/lg-86qned85tua-qned-4k-tv#pdp_specs If you’re still experiencing display issues, we’d love to help further. Please reach out to us via private message at @LGUSSupport on social media, and we’ll work with you to explore additional solutions. Thank you for sharing your experience with us! —Renzo
Sorry, there was a problem. Please try again later.