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Hi there. Thank you for reaching out to us about the 86UQ7590PUD television. We understand your inquiry about the grainy appearance of faces in low-light scenes. This can be related to the picture settings of the TV. One troubleshooting step you can try is to adjust the "Picture Mode Settings." You can select a different picture mode, such as "Filmmaker Mode," and then go to "Advanced Settings" to make additional adjustments. Also, check to see if the "Dynamic Tone Mapping Pro" is enabled, as this feature can sometimes affect how details are displayed in various lighting conditions. LG TV - Picture Quality and Optimization - https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545 If the issue persists, we'd like to further assist you. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
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