Questions & Answers

Q: QuestionHow much RAM does this LG Gram laptop have?

• A:Answer This LG Gram laptop comes equipped with 16GB of RAM.

Q: QuestionDoes this LG laptop have a touch screen?

• A:Answer Yes, this LG Gram laptop features a 16-inch touchscreen.

Q: QuestionWhat is the screen resolution of this laptop?

• A:Answer The screen resolution of this laptop is 2560 x 1600.

Q: QuestionIs this LG laptop equipped with a backlit keyboard?

• A:Answer Yes, this LG Gram laptop has a backlit keyboard for use in low-light conditions.

Q: QuestionHow much storage space does this LG laptop have?

• A:Answer This LG Gram laptop has 1TB of SSD storage.

Q: QuestionWhich material is the body of this laptop made off? Is it plastic or metal?

Asked 7 months ago by Usman.

• A:Answer Hello there, Mani. We understand your situation in confirming the build material for your LG Gram 16 (model 16Z90R‑H.AAY7U1). This laptop’s enclosure isn’t plastic—it uses a high‑strength magnesium‑alloy metal chassis, designed to be both ultra‑light and durable. As a first troubleshooting step to verify for yourself, you can remove one of the small rubber feet on the bottom panel (using a plastic pry tool) and slightly loosen the adjacent screw—if you see a silvery‑gray metal frame around the screw standoffs rather than molded plastic, that confirms the magnesium‑alloy construction without fully disassembling the unit. https://www.lg.com/us/laptops/lg-16z90r-h.aas7u1-gram-laptop If you have any further questions or would like personalized assistance, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience as we help you get the most out of your LG Gram. —Renzo

  Answered 7 months ago by LG Digital Customer Care

  
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Q: QuestionDoes it have a fingerprint reader?

Asked 7 months ago by Gregg.

• A:Answer The LG gram 16" Laptop - Intel Evo 13th Gen Intel Core i7-1360P - 16GB RAM - 1TB SSD - Charcoal Gray, Model # 16Z90R-H.AAY7U1 has Facial recognition. It does not have a Fingerprint reader...^Ivan.

  Answered 7 months ago by LG Digital Customer Care

  
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Q: QuestionIs the 16GB RAM user upgradeable to 32GB and/or 64GB?

Asked 9 months ago by Snoodles.

• A:Answer Hello there, thank you for reaching out with your inquiry regarding your LG Gram 16Z90R-H.AAY7U1 laptop. We understand your situation and recognize that having upgrade options is important when considering your computing needs. Based on our official specifications, this model comes with 16GB LPDDR5 memory, which is integrated directly onto the motherboard. This design means that the memory is not user upgradeable to higher capacities such as 32GB or 64GB. In other words, the configuration is fixed at 16GB and cannot be changed after purchase. One troubleshooting tip we recommend is to review your current performance requirements and system settings. Optimizing software and managing background applications can often help maximize the efficiency of the installed memory. Additionally, if you foresee a need for greater memory capacity for future tasks, please consider discussing alternative models or configurations that might better suit your long-term needs. https://www.lg.com/us/laptops/lg-16z90r-h.aas7u1-gram-laptop#pdp_specs Please send us a private message on Social Media @LGUSSupport so our team can provide more detailed guidance and help explore options that meet your requirements. We appreciate your patience and look forward to assisting you further. —Renzo

  Answered 9 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this model have CD/dvd optical reader?

Asked 7 months ago by ddebru01.

• A:Answer No

  Answered 3 months ago by LaDecieVerified Purchase

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Q: QuestionIs this a 120hz display?

Asked 8 months ago by C.

• A:Answer The LG gram 16" Laptop - Intel Evo 13th Gen Intel Core i7-1360P - 16GB RAM - 1TB SSD - Charcoal Gray, Model # 16Z90R-H.AAY7U1 is a 60 Hz display...^Ivan.

  Answered 8 months ago by LG Digital Customer Care

  
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Q: Questionwhat model year is this?

Asked 8 months ago by Jojo.

• A:Answer Hello, Jojo. The LG - gram 16" Laptop - Intel Evo 13th Gen Intel Core i7-1360P - 16GB RAM - 1TB SSD - Charcoal Gray, Model # 16Z90R-H.AAY7U1 was released almost a year ago on 03/24/2024...^Ivan.

  Answered 8 months ago by LG Digital Customer Care

  
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Q: QuestionWould this computer work well for video editing and some video games?

Asked 9 months ago by Anonymous.

• A:Answer Hi there. Thank you for reaching out! The LG Gram 16 (16Z90R-H.AAY7U1) is a powerful and lightweight laptop, making it a great option for video editing and casual gaming. For video editing, the Intel Core i7-1360P processor, 16GB LPDDR5 RAM, and 1TB NVMe SSD provide fast performance, while the WQXGA (2560x1600) IPS display with DCI-P3 99% color gamut ensures accurate colors for professional editing. However, since it features Intel Iris Xe Graphics, it may not be ideal for heavy 4K video rendering or professional-grade effects compared to dedicated GPUs. For gaming, it can handle light to moderate games smoothly, but for more demanding AAA titles, settings may need to be adjusted for optimal performance. https://www.lg.com/us/laptops/lg-16z90r-h.aas7u1-gram-laptop#pdp_specs If you have further questions, please send us a private message on Social Media @LGUSSupport. We’d be happy to help! —Renzo

  Answered 9 months ago by LG Digital Customer Care

  
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Q: QuestionI have charged all day and it doesn’t turn on. What’s up?

Asked 10 months ago by Anonymous.

• A:Answer If the LG - gram 16" Laptop - Intel Evo 13th Gen Intel Core i7-1360P - 16GB RAM - 1TB SSD - Charcoal Gray, Model # 16Z90R-H.AAY7U1 is not turning on after attempting to charge it all day; you either have a defective ON/Off button, a defective battery, or a defective charger....^Ivan.

  Answered 10 months ago by LG Digital Customer Care

  
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Q: QuestionIs there a right-angle adapter I can buy so the power cord does not stick out the side of the computer? I'd like to plug a right-angle adapter into the usb-c charging port then plug the provided power supply into that.

Asked 10 months ago by DM.

• A:Answer Yes! These are commonly available. I notice that Best Buy offers a right-angle USB cable that you could use with the LG Gram charger... they may also sell just the adapter, but for sure other places sell just the adapter. I sort of prefer using the replacement cable myself but no matter which you prefer, you have lots of choices. https://www.bestbuy.com/site/insignia-7-usb-c-to-right-angle-usb-c-braided-charging-cable-black/6587235.p?skuId=6587235&extStoreId=206&utm_source=feed&ref=212&loc=21801682738&gad_source=1&gclid=Cj0KCQiAhvK8BhDfARIsABsPy4i4e9CwWFA-jPBZOOI-qhU7VbofhhRXSdrw0dbo64qd1hSrYjzhLy4aApg7EALw_wcB&gclsrc=aw.ds

  Answered 9 months ago by JamesVerified Purchase

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Q: QuestionDoes this computer feature an integrated camera and microphone for ZOOM meetings, etc,

Asked 10 months ago by Robbob.

• A:Answer Yes! I use my LG Gram 16 for zoom meetings nearly every day. The built-in camera is certainly good enough for normal zoom meetings, and the sound pickup and output are very good. While this is a portable machine for me it could easily manage what I use my desktop for in terms of zoom meetings; in other words, it is not a "compromise" to use this machine for those meetings.

  Answered 9 months ago by JamesVerified Purchase

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Q: QuestionIs this really a touch screen version

Asked 11 months ago by JK.

• A:Answer Yes, it has a touch screen.

  Answered 10 months ago by NikaBVerified Purchase

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Q: QuestionCan I get a docking station for my LG gram 16?

Asked 1 year ago by Steve.

• A:Answer Hi! Yes. you can indeed use a docking station with your LG Gram 16. The laptop is compatible with USB-C and Thunderbolt docking stations, offering extensive connectivity options for external displays, charging, and data transfer. Most docking stations support at least two external monitors and often include Ethernet ports for wired internet connectivity. When selecting a docking station, consider one that supports power delivery to charge your laptop while connected. -Renzo

  Answered 1 year ago by LG Digital Customer Care

  
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