Questions & Answers

Q: QuestionTo be clear, this laptop doesn't include Microsoft Office Software (Family/Pro) correct? We must purchase Microsoft Office Software separately, correct?

Asked 3 years ago by PleaseAnswer.

• A:Answer None of them actually come with any permanent subscription. They do come with a trial. 3 or 6 months, I believe. But not the full version forever.

  Answered 3 years ago by GraphicsIncVerified Purchase

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Q: QuestionCD DRIVE ON THIS LAP TOP

Asked 3 years ago by Anonymous.

• A:Answer Hi, This does not have a CD drive. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this have 32 GB RAM like name implies or 16RAM listed in the specs?

Asked 3 years ago by Amy.

• A:Answer 32GB RAM.

  Answered 3 years ago by GraphicsIncVerified Purchase

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Q: QuestionDoes this laptop have touchscreen technology?

Asked 3 years ago by Lynn.

• A:Answer No, it does not have touchscreen.

  Answered 3 years ago by GraphicsIncVerified Purchase

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Q: QuestionWhere can I buy another power chord for this laptop?

Asked 2 years ago by Herb.

Q: QuestionI'm trying to choose a docking station. What is the laptop's wattage rating to ensure that the docking station adequately recharges the laptop without causing any damage?

Asked 2 years ago by BDE.

Q: QuestionHow does this laptop perform as photo editing system? Does it have both USA A and USB C ports?

Asked 2 years ago by Chuck.

• A:Answer Hey Chuck, this LG gram Ultra Lightweight laptop 17Z90Q-K.ADS9U1 has 2 USB type A connections and 1 USB type C connection. This laptop may be ideal for photo editing with its 17" Non-Reflective IPS Display with DCI-P3 99% color gamut to add a realistic touch to graphics. ^Chris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is the screen type of this laptop?

Asked 2 years ago by jack.

• A:Answer Hey Jack, we'd be happy to answer this question: The display type on laptop model 17Z90Q-K.ADS9U1 is IPS. (In plane- switching, a type of LED display panel technology.) ^Chris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDoes anyone know the processor model number of this laptop?

Asked 2 years ago by FishinMusician1962.

• A:Answer Hello there! The processor model for this LG - gram 17” Ultra lightweight Laptop - Intel Evo Platform 12th Gen Intel Core i7 - 32GB RAM - 2TB NVMe SSD (17Z90Q-K) is Intel 12th Generation (Quad Core) i7-1260P (12 Cores: 4P + 8E, P: 2.1 up to 4.7 GHz / E: 1.5 up to 3.4 GHz), L3 Cache 18MB. To know more about the specs of this unit, you may check out this link: https://www.lg.com/us/laptops/lg-17z90q-k.ads9u1 ^Jolly

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionIs the screen non-reflective

Asked 2 years ago by nick.

• A:Answer Each LG gram 17” laptop comes features an Intel® Core™ i5 processor, 16GB RAM and 512GB SSD, allowing you to work, play, and stay connected for as long as you need. The LG gram 17-inch display is non-reflective and adds 4K resolution to graphics, making it a great laptop for gaming, streaming and designing. Here from LG. ^Anthony

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDoes tis model have a fingerprint reader? How about facial recognition?

Asked 2 years ago by LSFL.

• A:Answer Hello there. Thanks for reaching out. For this model Windows Hello facial recognition is included for the first time, as LG previously only used fingerprint readers in most of the gram lineup. Of course, the reason you're choosing this one is the design. But this model does not have fingerprint reader. `Jai.

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDoes the LG Laptop come with a hot key to toggle the touch pad off and on?

Asked 2 years ago by Anonymous.

• A:Answer I wish I could find a hot key to turn the touch pad off when I am touch typing.

  Answered 2 years ago by Rooah777Verified Purchase

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Q: QuestionWhat size of battery does this model have? Additionally, what is the average expected battery life? Thank you

Asked 2 years ago by HoosierProud.

• A:Answer Hello, There! The LG - gram 17” Ultra lightweight Laptop - Intel Evo Platform 12th Gen Intel Core i7 - 32GB RAM - 2TB NVMe SSD has a 80Wh battery that can last as long as 18 hours on a single charge. ^James.

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this have WiFi 6E or just WiFi 6 for wireless?

Asked 3 years ago by Maineboy.

• A:Answer Ywa. Intel(R) Wi-Fi 6E AX211 160MHz to be exact.

  Answered 3 years ago by MikeCVerified Purchase

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Q: QuestionI have the 17Z90Q 1T SSD. I want to install another 2T SSD in empty slot . I have removed all screws in the back cover and released snaps across front and back 2 corners. However, in the middle, the back side won't release. How does that release?

Asked 3 years ago by chuck108.

• A:Answer Vanessa, your customer service will not help nor will they put me in touch with someone who will. I love this laptop but your customer service about my issue was really really bad!!! They say it will void my warranty to install another SSD. I don't care... Why make a back that can't be opened simply????

  Answered 3 years ago by chuck

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Q: QuestionWhat power adapter comes with the computer?

Asked 3 years ago by ROOAH777.

• A:Answer Hi, this comes with AC adapter. The AC adapter is used to power and charge the PC.Connect an end of the cable to the AC adapter and the other end to a power outlet. The AC adapter can be used from 100 V to 240 V. 2 Connect the AC adapter jack to the PC USB-C port. • Ensure that the power jack linked to the AC adapter and product is connected firmly. When the AC adapter is connected, the AC adapter lamp turns on. Here's the manual link https://www.lg.com/us/support/product/lg-17Z90Q-K.ADS9U1. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionWhich Core i7 processor does the LG GRAM, 17Z90Q-K.ADS9U have, there are many possibilities? 12700H, 1260P, 1280P, 1255U etc.

Asked 3 years ago by GalacticEngineer.

• A:Answer 1260P

  Answered 3 years ago by GraphicsIncVerified Purchase

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Q: QuestionAccording the the title, this is a 32 GB RAM computer, and 2 TB hard drive. The specifications notes that it is 16 BG RAM and 1 TB hard drive. What is the actual specifications?

Asked 3 years ago by ia24601.

• A:Answer This is 32GB and 2TB SSD Hard Drive

  Answered 3 years ago by GraphicsIncVerified Purchase

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Q: QuestionDoes this come with two 1TB SSD Drives or one 2TB SSD Drive?

Asked 3 years ago by James.

• A:Answer Hi, Storage is 2TB NVME Gen 4 M.2(2280) Dual SSD slots. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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