“Sub keeps cutting out no matter how far away it is. I've had it sitting 12 inches from the actual sound bar for the past 3 weeks and sub still cuts out. Unfortunately I didn't buy the best buy warranty but it is still within the 1 year?. Contact me lg”
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its a junk system they knew it was junk and sold it for cheap about two years ago, there is a software update on LGs website but it don't help much buy a different system bud that's the real answer
Sorry, there was a problem. Please try again later.We regret to read about the issues that you are experiencing with the Subwoofer for the LG SJ7 Sound Bar Flex 4.1 Channel Speaker System with Wireless Subwoofer and Bluetooth Streaming, Model # SJ7 and apologize for any inconveniences. Check to make sure that devices like a microwave oven, a router, medical device, or telephone that work in the same frequency range as the unit is not close to the unit. You will need your receipt to establish if the unit is still within the Limited Manufacturer's Warranty which is One (1) year from date of purchase. If you have lost or misplaced your receipt, depending on what tender was used to purchase the unit, Best Buy will be able to provide you with a copy of it. Our Support Representatives can be reached at (800) 243-0000 (7 am - Midnight CST)...^IFV
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