“I bought an open box version and we are having trouble mounting the screen…is our silver mounting bracket oriented the wrong way? I feel like it is but I can’t figure out how to turn it.”
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Hello there. Thank you for reaching out regarding your LG 27ART10AKPL TV. We understand that you're having trouble mounting the screen, especially with the silver mounting bracket. It's possible that the mounting bracket could be oriented incorrectly, which might be causing the difficulty you're experiencing. Here’s a step you can try to resolve the issue: Check the Orientation: Ensure that the bracket is positioned correctly, with the labeled "top" side facing upwards. The bracket should align with the mounting holes on the back of the TV. Reposition the Bracket: If you suspect the bracket is in the wrong position, try loosening the screws that attach it to the TV. Carefully rotate or flip the bracket to see if it aligns better with the mounting points. Consult the Manual: If available, refer to the user manual or installation guide for your specific model, as it may have detailed instructions and diagrams that can guide you through the process. If these steps don’t resolve the issue, or if you need more personalized guidance, please send us a private message on social media @LGUSSupport. We can provide additional support to ensure your TV is safely and securely mounted. We appreciate your patience and are here to help you every step of the way. —Renzo
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