“How can we set it up if the remote is missing, we are stuck at the very first page where the screens prompts two options of either set up with mobile or thru the device. It seems like we cannot connect it to the LG thinkQ app either.”
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Hi there, Chris! Thank you for your question about setting up the 27ART10AKPL without a remote. To proceed, try connecting via the LG ThinQ app by ensuring both your device and the unit are on the same Wi-Fi network. If this doesn't work, check for physical buttons on the unit to navigate manually, or consider ordering a replacement remote. If you need further assistance, feel free to send us a message on social media at @LGUSSupport, and we’ll be happy to help! —Avril
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