“Every time we play a 4K UHD disc, the player freezes halfway through the movie and cannot make the layer jump. We resort to having to play the normal Bluray version. Is this an issue with the player? It has the latest software.”

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• Hey there. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^Anthony

  Answered by LG Digital Customer Care 2 years ago

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