Questions & Answers

Q: QuestionAre the grates on this cooktop dishwasher safe?

• A:Answer Yes, the continuous heavy duty cast iron grates on this cooktop are dishwasher safe for easy cleaning.

Q: QuestionDoes this cooktop have a digital display?

• A:Answer No, this cooktop does not have a digital display.

Q: QuestionIs this LG cooktop compatible with propane?

• A:Answer Yes, this cooktop can be converted to use propane and comes with a propane conversion kit.

Q: QuestionWhat is the warranty on this LG Studio appliance?

• A:Answer This LG Studio appliance comes with a 2-year limited warranty on all parts and labor.

Q: QuestionWhat type of ignition does this cooktop use?

• A:Answer This LG cooktop uses electric ignition.

Q: QuestionHow many burners does this LG cooktop have?

• A:Answer This LG cooktop has five sealed gas burners.

Q: QuestionDoes this cooktop come with a griddle?

• A:Answer Yes, this LG cooktop includes a griddle pan.

Q: QuestionDoes the cooktop have a griddle?

• A:Answer This LG cooktop has five sealed gas burners and a griddle.

Q: QuestionWhat type of grates does the cooktop have?

• A:Answer The cooktop has heavy duty cast iron grates.

Q: QuestionIs the cooktop compatible with Amazon Alexa?

• A:Answer This cooktop is compatible with Amazon Alexa.

Q: QuestionCan the cooktop be converted to propane?

• A:Answer This cooktop can be converted to propane as it is propane (LP) convertible.

Q: QuestionHow many burners does the cooktop have?

• A:Answer This powerful gas cooktop has a total of five sealed gas burners.

Q: QuestionWhat is the maximum BTU rating of the cooktop?

• A:Answer The maximum BTU rating of this cooktop is 62,500.

Q: QuestionCutout dimensions on your site are substantially different from LG's website You say cutout should be 28 1/2 by 19 11/16. The LG website for the exact same item number says 33 7/8 by 19 5/8. That is a pretty big difference in the width. Who is correct?

Asked 6 months ago by DavidS.

• A:Answer Hi there, Dave. We understand your inquiry about your LG Studio 36″ Smart Built-In Gas Cooktop CBGS3628S. The cut-out dimensions published on LG’s official site are the correct specifications: 33 7/8″ (W) × 19 5/8″ (D). It looks like the Best Buy listing inadvertently shows the smaller 28 1/2″ width—likely a typo carried over from another model’s specs. As a helpful troubleshooting step, please download or reference the CBGS3628S installation guide from LG’s website and compare the “Cut-Out (WxHxD)” figures there—this ensures you have the manufacturer-approved opening before installation. Additionally, measure your countertop opening with a tape measure to confirm it matches the 33 7/8″ × 19 5/8″ requirement. https://www.bestbuy.com/site/lg-studio-36-in-smart-built-in-gas-cooktop-with-5-burners-with-ultraheat-stainless-steel/6509803.p?skuId=6509803 If you need further clarification or assistance—such as locating the PDF guide or verifying your space—please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions with you. We appreciate your patience and look forward to helping you get your cooktop installed perfectly. —Renzo

  Answered 6 months ago by LG Digital Customer Care

  
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Q: QuestionWhat kind of electric connection will it need? I have a 220 V connection under my existing electric cooktop. Is that enough?

Asked 2 years ago by Amol.

• A:Answer You just need 120V.

  Answered 2 years ago by ReviewVerified Purchase

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Q: QuestionDoes this cooktop have a matching downdraft?

Asked 6 months ago by Mark.

• A:Answer The LG STUDIO 36” UltraHeat™ Smart Built-In Gas Cooktop with EasyClean® and 5 Burners, Model # CBGS3628S cannot be installed with a ventilation system that blows air downward toward the cooktop or downdraft system. This type of ventilation system may cause ignition and combustion problems with the gas cooking appliance resulting in personal injury or unintended operation...^Ivan.

  Answered 6 months ago by LG Digital Customer Care

  
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Q: QuestionAre the knobs gold color? If not can I purchase some that will fit?

Asked 8 months ago by Loretta.

• A:Answer According to your answer, the knobs have a bronze tint color? Is that what I see in the pic because they don’t look like the color of stainless steel. Thank you.

  Answered 8 months ago by Anonymous

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Q: QuestionCan this unit be used with propane? Is there any kit required to convert it?

Asked 1 year ago by Anonymous.

• A:Answer Hi there. Thank you for your question about the CBGS3628S range. Yes, this unit can be used with propane, but it does require a propane conversion kit for proper installation. The conversion kit is usually included with the range, so you should have everything you need to switch from natural gas to propane. If you have any further questions or need assistance with the conversion process, please feel free to send us a private message on Social Media @LGUSSupport. We're here to help ensure everything works smoothly for you. Thank you for choosing LG! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionWhat is the BTU rating for each of the burners?" "High Heat" is an insufficient description.

Asked 1 year ago by ksv.

• A:Answer I don’t know but we are thrilled with this appliance! It has very quick response for high heat.

  Answered 1 year ago by MikeKVerified Purchase

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