“I just bought this phone, and it will not update past Oreo. It is a brand new phone, and thus, already out of date. I even contacted tech support at Best Buy, and they said they couldn't do anything. Very disappointing. Please confirm this is true.”
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Depending on when you purchased the phone, you have 13 days to return it to Best Buy undamaged with packaging, all included accessories, and receipt. Beware there will be a restocking fee of either $35 or $45, depending on the carrier's terms under which you signed. Another possible option is to call LG or go to their website to find out if they plan to update your device's OS (operating system). I have the same device and have not yet checked, but I was aware of this when I purchased it and it did not matter to me. Hope this helps; I do understand your disappointment and hope that LG will update.
Sorry, there was a problem. Please try again later.Hello, we appreciate your desire to obtain the latest software updates. All software updates must go through approval processes and are then issued by the carrier you are connected to. If a device is set to receive an update, it will be scheduled by the carrier once they are done with testing and approval. If you need any support, please feel free to give us a ring at 1-800-793-8896 or you can contact us on Twitter at @LGUSSupport or on Facebook at @LGUSSupport.
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