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Hi, please try this steps Turn off Display. Try turning off your display for at least a few hours, or as many as 48, ideally. Use a White Screensaver. Try setting your screensaver to a pure white image and leaving it to run for a few hours. If not resplved, please call our customer service at 1-800-243-0000 or reach out to our Social Media support in Facebook @LGUSSupport. ^Vanessa
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