Questions & Answers

1-10 of 41 Questions
  • Question
    How is the sound quality?   (8 Answers)

    I had a lifeproof case on my iPhone 5s and I loved it. So when I upgraded to my iPhone 6s I had no doubt I was getting another lifeproof, I especially loved how this case added less bulk to my phone than its predecessor. However I kept having speaker issues, when talking on the phone no one could ever hear me. This seemed to improve by taking off the case. I was just wondering if anyone else had had this problem? Maybe it is my phone or maybe my case specifically is defected.

    By TDP January 19, 2016.

    Answers
    • Best 
      Answer

      Contact Lifeproof sounds like you should get a warranty replacement. It is an issue with the membrane covering the mic.

      By KylieB March 5, 2016.

    • Question
      Would I still need to purchase a glass screen protector?   (3 Answers)

      Answers
      • Best 
        Answer

        No, this case covers the whole phone. including the screen. You don't need an additional screen protector.

        By jmarie80 May 29, 2016.

      • Question
        Will I be able to use this case with a glass screen protector?   (5 Answers)

        Answers
        • Best 
          Answer

          No! Using a glass screen protector will break the seal on the case causing it to be exposed to water

          By AUSTIN107316 April 3, 2016.

        • Question
          how long can this case be submerged in water.   (5 Answers)

          going on vacation soon, and looking for something that we can take pictures in the water without worrying about damage to our phone.

          By Anonymous March 2, 2016.

          Answers
          • Best 
            Answer

            It can be in water up to 6.6 feet in water and you can use volume buttons to take pics and vids because of touch response not working underwater

            By AUSTIN107316 March 25, 2016.

          • Question
            Has anyone else had problems with the case color peeling off? And a little piece of the plastic broke off from the 'door' where the plug goes. Kinda made me a little upset that I've had these issues after paying so much fort he case.   (2 Answers)

            Answers
            • Answer

              That's what I love about this case is the charger is spring loaded. If it does pop off, it pops right back on

              By Walkersmom August 12, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Member
          • Question
            Can you use a popsocket with this case??   (2 Answers)

            By Pandasluvskoalas June 18, 2017.

            Answers
          • Question
            I have a glass screen protector and I don't want to take it off, so can I still use the case if I have the glass screen protector on? Also, does it come with a screen that goes over your iphone?   (5 Answers)

            Answers
            • Answer

              It does have a screen that goes over your phone. I would imagine it would work fine with your glass screen protector on but I do not have one. My touch screen has worked perfectly with the screen it comes with.

              By shawnna September 22, 2017.

              • Verified Purchaser
              • My Best Buy® Member
          • Question
            I need a purple and with aux   (0 Answers)

            By Speedy March 10, 2017.

          • Question
            what is the difference between this case and the nuud?   (3 Answers)

            Answers
            • Answer

              This case has full protection with a built in screen protector the nüüd has the screen exposed

              By JBonilla8787 June 23, 2017.

              • Verified Purchaser
              • My Best Buy® Member
          • Question
            does this life proof protect from any drops!?   (5 Answers)

            By macyrichardxo December 9, 2016.

            Answers
            • Answer

              I have dropped my iphone multiple times from 3-5 ft high without issue. The case does get damaged eventually, normally the rubber outside guard will scuff.

              By SleeplessInAustin October 9, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Member

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