Questions & Answers

41 Questions & 125 Answers
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  • Question
    How is the sound quality?   (8 Answers)

    I had a lifeproof case on my iPhone 5s and I loved it. So when I upgraded to my iPhone 6s I had no doubt I was getting another lifeproof, I especially loved how this case added less bulk to my phone than its predecessor. However I kept having speaker issues, when talking on the phone no one could ever hear me. This seemed to improve by taking off the case. I was just wondering if anyone else had had this problem? Maybe it is my phone or maybe my case specifically is defected.

    By TDP January 19, 2016.

    Answers
    • Best 
      Answer

      Contact Lifeproof sounds like you should get a warranty replacement. It is an issue with the membrane covering the mic.

      By KylieB March 5, 2016.

    • Question
      Would I still need to purchase a glass screen protector?   (3 Answers)

      By Lucy May 26, 2016.

      Answers
      • Best 
        Answer

        No, this case covers the whole phone. including the screen. You don't need an additional screen protector.

        By jmarie80 May 29, 2016.

      • Question
        Will I be able to use this case with a glass screen protector?   (5 Answers)

        Answers
        • Best 
          Answer

          No! Using a glass screen protector will break the seal on the case causing it to be exposed to water

          By AUSTIN107316 April 3, 2016.

        • Question
          how long can this case be submerged in water.   (5 Answers)

          going on vacation soon, and looking for something that we can take pictures in the water without worrying about damage to our phone.

          By Anonymous March 2, 2016.

          Answers
          • Best 
            Answer

            It can be in water up to 6.6 feet in water and you can use volume buttons to take pics and vids because of touch response not working underwater

            By AUSTIN107316 March 25, 2016.

          • Question
            Separating Issue   (5 Answers)

            Anyone else having a problem with the phone not closing fully by the headphone jack port/ separating slightly?

            By Anonymous January 17, 2016.

            Answers
            • Best 
              Answer

              You are not alone!! That's the only thing that's making me consider exchanging it for another case. If the new one has the same issue, then Houston we may have a problem!! Other than that I love the case.

              By Jaxdrum January 20, 2016.

            • Question
              Has anyone else had problems with the case color peeling off? And a little piece of the plastic broke off from the 'door' where the plug goes. Kinda made me a little upset that I've had these issues after paying so much fort he case.   (2 Answers)

              By TMVR August 1, 2017.

              Answers
              • Answer

                That's what I love about this case is the charger is spring loaded. If it does pop off, it pops right back on

                By Walkersmom August 12, 2017.

                • Verified Purchaser
                • My Best Buy® Elite Member
            • Question
              Can you use a popsocket with this case??   (1 Answer)

              By Pandasluvskoalas June 18, 2017.

              Answers
            • Question
              I have a glass screen protector and I don't want to take it off, so can I still use the case if I have the glass screen protector on? Also, does it come with a screen that goes over your iphone?   (4 Answers)

              Answers
              • Answer

                You can put to case over a screen protector and it does come with a cover for the screen to make it waterproof

                By frankl July 21, 2017.

                • Verified Purchaser
                • My Best Buy® Member
            • Question
              I need a purple and with aux   (0 Answers)

              By Speedy March 10, 2017.

            • Question
              what is the difference between this case and the nuud?   (3 Answers)

              Answers
              • Answer

                This case has full protection with a built in screen protector the nüüd has the screen exposed

                By JBonilla8787 June 23, 2017.

                • Verified Purchaser
                • My Best Buy® Member

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