Does the new lively flip phone have an option where you can just open the phone and answer a call? Or do you always have to open the phone and press a button to answer it? null

Question

whatpercent · Accepted Answer

NO! I cannot find such an option. This is a HUGE problem for my 87-yr-old mother. I wish I saw this comment before we bought it. I *specifically* bought this New "Lively FLIP" cell phone (formerly called Jitterbug) assuming one would be connected to the caller when the flip top was opened.
 
But no--- she has to 1) first flip open the cover AND then 2) find the "OK" button AND then 3) press the "OK" button (a non-descript button buried in the third row). She has a hard time with this. They could have at least made the "OK" button larger and/or Green. WTH! 
 
As such, she's unable to answer calls. NOT GOOD - as I now have to leave work & drive to her house to make sure she is ok (she had a bad fall last month). With her previous flip phone there was an immediate connection once the top was flipped open.
 
The inability to EASILY answer a phone call is a major deal breaker for me. This phone is going back- such a huge waste of my time & money. This is NOT an "easy-to-use" cell phone for the elderly.

Crossfire · Answer

A new software update allows “open to answer” and “speed dial numbers”. Call customer service.

Marty · Answer

There is no option on this phone to simply open it to answer a call, which is a huge drawback. It shows the caller info on the cover but you have to open the phone, choose answer or ignore, then hit OK. This is ridiculous and overly complicated on a phone made for seniors.

Answered by Marty 4 years ago

Kaybaker · Answer

The Lively flip is not what it's advertised to be . . . . not easy to use for seniors. Too complicated to use. Buy something else. I'm sorry I got one and it doesn't function properly.

Answer

No, does not connect call when flipped open. This is the most stupid thing ever. I agree, if I had known this I would not have bought this phone for my 92 year old uncle. And to think they are pushing this phone to elderly people.

Answered by Anonymous 4 years ago

Answer

There is an option to answer a call just by flipping it open.
Go to SETTINGS, then ACCESSIBILITY, next arrow down to "Answer on flip open" and make sure the ON is highlighted, then click OK.

Kansascat · Answer

You have to push a button when the phone is opened. I've not found another way. Nice phone!!

Dave · Answer

I called customer service about this and pushed a firmware update to both phones that added flip open to answer in the accessibility menu, but it doesn't work! I tried rebooting the phone, doing a factory reset...the option is in there but if it's on, you STILL have to push OK same as if it's off. What the heck? Who designed this phone? I think moving my elderly family members to Lively was a mistake.

Answered by Dave 3 years ago

nothappyatall · Answer

Unfortunately, it depends totally on the model. Purchased the phone 9/26/21, packed with a USER Guide that is for a NEWER model phone (why put a new guide in with an old phone that does not have the capability or even the options they instruct you to use - False advertisement. 
The user must flip the cover open and locate the OK button and press it to answer the call - AND even worse - you can not access a speed dial - this model needs to be updated with the 9/14/21 release - which you can be placed on a waiting list and hopefully, according to their reps, should be available in a week.
The 24/7 access to customer service reps is great, but it would be better to have a phone that disabled seniors could use - as it is touted as the easiest phone for seniors.

Alex · Answer

No, it doesn’t which has been a problem because my 90 year mother had the original Jitterbug flip that did answer a call on open that she was very used to using. However, she broke her phone so I had to replace it with the Jitterbug Flip 2 which does not flip to answer. This has been a struggle. Supposedly there will be a software update in December 2021 that will enable the flip to answer feature.

Answered by Alex 4 years ago

Daughter · Answer

The newer version of the Lively/Jitterbug flip phone IS A JOKE for the people it was supposedly designed FOR!!!

My dad’s old jitterbug flip was answer to call the new one he cannot figure out to push OK which is the worst design of the phone.

PRODUCT ENGINEERS
For people with memory issues the new phone needs 
(1) open to answer DEFAULT
(2) a volume button that can be LOCKED
(3) A wireless charger or USB-C since elderly parents can’t figure out which direction to put the phone on charge
(4) A manner to block calls that aren’t in their contact list for scammers.
Obviously the product engineers don’t have parents or grandparents with memory issues.

Answer

These flip phones supposedly for seniors is hard to hear and hard to use.  I was told it would come programmed so that when my dad opened the phone, it would say "who do you want to call"?  BUT NO, it doesn't do that.  The customer service guy didn't know how to help me.  He said I Had to have Alexa set up with the phone and my amazon account synched with it.  REALLY?!  What a joke.  Do NOT get this phone for any senior - it's not what it's sold to be.

Answer

Yes. I bought one in May 2023 and it has flip to answer.

Richard · Answer

On page 50 of the User Guide it clearly states, "Open the phone to answer or leave the phone closed to ignore the call."

Answer

Yes, the lively flip phone has an option for opening the phone and answering a call. Click settings go to assesibility and scroll down. You will Answer on the flip. Press it and it will give you an option.

Answer

bestbuy,you mean that youall can't send me a cellphone to adel,ga?

Answerforlivelyflipphone · Answer

Yes it does,scroll down to settings,then scroll down to accessability,click on accessability,and scroll all the way down until you see that the answer by opening flip phone is either on or off,if it is off,then click in the circle to on,once you do that,close your flip phone,and then when you receive a call,you will be able to answer just by opening your flip phone,and if you want to only answer by not opening your phone,then click in the circle that says no,hope this helps.

Answer

I did have a jitterburg I did not understand it  but I  can teach my selfI am a Senior and I do love red  I well go to best bys and get one

JolllyCholly · Answer

I bought a Lively Flip2  phone early this May 2023.  Answering this phone required opening it, and pressing the correct button 
  The instruction booklet printed directions for entering telephone numbers seemed incomplete.  
  Illustrations were few.  For example, the written instructions for entering steps for doing various things were separate from two pages of three photos.   
   Just answering the phone with this multi-function device could be difficult for some seniors.  It is capable of at least six functions beyond phoning

Answer

Yes.

Answer

open and press button

George · Answer

YES there is an option to answer upon opening, but you have to take the time to contact their very friendly and helpful support team to get a software upgrade. Simply contact Lively Support at lively. com. Their phone number is on their website.

GreatCall · Answer

Hello, the Lively Flip phone can simply be opened to connect the call when you receive an incoming call.

oldButTech · Answer

The OP's concern is her mother cannot contact her for emergencies because she can't press OK.

Another solution is to make her an emergency contact. Then Mom just presses the star button (she must know how to use the star for this phone to make sense), then the person who answers will convey a message to the daughter, or even connect her.

“Does the new lively flip phone have an option where you can just open the phone and answer a call? Or do you always have to open the phone and press a button to answer it?”

1-10 of 24 Answers