“My friend left a text message on jitterbug smart 3 but my phone goes to sleep, I can't hear the notification until I wake up the phone. I went to the setting and found the apps. I scrolled down and saw the text message and the contact are not working.”
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Great question! You are able to manage your lock screen options in setting. You just go to phone settings>android settings>notifications>messaging make sure you do not have the block all option setup and you should be able to receive alerts once a new message comes in on you lock screen even if it is in sleep mode. We hope this was helpful, if you need further assistance please contact our Customer Service Department we are open Mon-Sunday from 6am-6pm Pacific time call us at 1-800-733-6632.
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