Black Friday is hereShop new DoorbustersShop now

Skip to content
Gift Ideas
Sterling
45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 9 pm
Find Another Store
Main Content

Questions & Answers

No content
  • Front. Lively® - Jitterbug Smart2 Smartphone for Seniors - Black.
  • Angle. Lively® - Jitterbug Smart2 Smartphone for Seniors - Black.
  • Left. Lively® - Jitterbug Smart2 Smartphone for Seniors - Black.
  • Alt View 1. Lively® - Jitterbug Smart2 Smartphone for Seniors - Black.
  • Alt View 11. Lively® - Jitterbug Smart2 Smartphone for Seniors - Black.
  • Alt View 12. Lively® - Jitterbug Smart2 Smartphone for Seniors - Black.
  • Alt View 13. Lively® - Jitterbug Smart2 Smartphone for Seniors - Black.
  • Learn more about this product from a Best Buy Blue Shirt video 0 minutes 53 seconds
  • Jitterbug Flip & Smart2 Features Overview video 2 minutes 00 seconds
  • Jitterbug Smart2 - Overview video 2 minutes 37 seconds
  • GreatCall - 5Star video 3 minutes 57 seconds

Lively® - Jitterbug Smart2 Smartphone for Seniors - Black

Model:
5049SJBS2
SKU:
6277901
Your price for this item is $149.99
Page Showing 1-20 of 580 questions
Ask a Question

  • QuestionIs the quality and service good?

    Asked by Jordan.

    • Answer I recently bought one for my mother but didn't disconnect the land line yet until we saw if the Jitterbug worked well. She can hear me fine with we talk (I have an iPhone) -- but the quality of her replies to me is absolutely horrible. The sound is distorted, it sounds like she's in the bottom of a well, and most of the time the words are not clear enough to understand. It is not her articulation that is the problem. On her landline or portable phones, I have no difficulty whatsoever understanding her. I was very disappointed in that particular feature. Everything else on the phone is fine. I may keep service for another month and then cancel it to try another kind of phone. I hate to do that as I like the 5-Star feature -- but a basically one-sided conversation is pretty useless to me.

      Answered by Deborah

  • QuestionWill MetroPCS support the Jitterbug Smartphone 2 ?

    Asked by Chip.

    • Answer All Jitterbug cell phones and smartphones are unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones. Jitterbug phones were specifically designed to work on the GreatCall network which is powered by the nation’s largest and most dependable wireless network. GreatCall’s award winning U.S. based support and 5Star emergency response service is only available on the GreatCall network. GreatCall offers a variety of affordable plans which can be viewed at our webpage.

      Answered by Lively

  • QuestionAm 87 years old Is this a one time purchase, no monthly payments, and will it work during power outages for emergency calls?

    Asked by Bunny.

    • Answer Hi, Bunny! I just recently purchased my phone (early January/2020) so don't know if the emergency calls work during a power outage, but it's a very good question, which I need to also explore. The phone purchase price is a 1 time cost, and the activation fee is a 1 time cost. However, there are monthly payments which can be automatically deducted from your credit card or debit card, or you can firmly state you want paper statements sent to you through the mail which you can pay by check. You can also make a payment by phone by using their automated system (Option #1) or their Customer Care Advisor (Option #2) but this one has a $5.00 fee each time. The monthly charges vary depending on which plans you select which are based on your choice of Monthly Minutes/Monthly Texts/Monthly Data (Internet/email, etc) and the Urgent 5 Star Response options, plus fees and taxes. The phone number for Great Call is 1-800-733-6632 or you can check out the plans on the internet at greatcall.com. (Note: Extras like screen protector, case are all extra expenses). The only things included with your phone are the home charger and the quick guide and manual, which to me, aren't thorough enough. Hope this helps a little. Good Luck and Take Care!

      Answered by Marisol

  • Questioncan I receive a bill monthly in the mail?

    Asked by Anonymous.

    • Answer Yes you can, by FIRMLY requesting monthly paper billings in the mail. I'm a recent purchaser and did receive my first statement in the mail. However, at first, they did put it on my credit card as an auto payment, which I had NOT requested. So, I had to call them and tell them to CHANGE that TO MONTHLY BILLINGS thru the MAIL, which was what I had originally asked for. And, after this call, they did change it as I requested. NOTE: Make sure to check your credit card statement to make sure this doesn't happen to you and so you can correct them if it does. Hope this helps!

      Answered by Marisol

  • QuestionHow durable is the screen? Does it come with a screen saver or does it need one?

    Asked by mrsb.

    • Answer The Jitterbug Smart2 phone screen needs to be protected. We suggest purchasing the accessories to protect it. We have the temper glass screen case and the gel case.

      Answered by Lively

  • QuestionWill I be able to download my favorite apps, like spotify, JW. org. etc.?

    Asked by Mikki.

    • Answer Yes, you can download Spotify, but you can't download multiple apps since this device only has 2GB of phone memory.

      Answered by CommunityAnswer

  • QuestionCan you transfer telephone numbers from my old phone to the new jitterbug phone?

    Asked by Anonymous.

    • Answer I got the jitterbug for my 94 year old mother. She had a basic flip phone before. They said they could transfer the contacts for her. She called and they asked for her numbers one by one. I could do that myself. LOL So I would say no unless the phone has a sd card with the contacts saved on that? Otherwise they were very helpful with any question or problem she had with the phone which were many..

      Answered by Joan

  • QuestionDOES THE GREATCALL PHONE RETAIN PHONE NUMBERS WHEN SOMEONE CALLS YOU. WHAT APPS ARE ALREADY ON THIS?

    Asked by GG.

    • Answer Yes, but the user interface is much more cumbersome than it looks. There is a call history but the way it is displayed can be confusing for geriatric users. In order to place calls, it takes 5 to 6 screen taps before the phone starts ringing. There aren't really any speed dials or shortcuts like you'd think would be available for a senior-friendly phone.

      Answered by Allen

  • QuestionHow much storage is in the phone for pictures before it gets full? can more memory be added? To expand the memory like external storage devise? Can you transfer pictures off phone to computer if so do I need a app to do that?

    Asked by Smokeum.

    • Answer The Jitterbug Smart 2 has 16GB of storage and it can have up to 32GB added with a microSD card. You are also able to download pictures to the computer to free up storage.

      Answered by Lively

  • QuestionQuestion 1. Does this phone have GPS? Question 2. Does this phone have a dual band feature (on Comms WLAN section) that is capable of connecting to 5G wifi signal? For example: COMMS WLAN Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, hotspot

    Asked by Ratus.

    • Answer Hello, the Jitterbug Smart2 does have GPS and it is used when you call our 5Star service during an emergency. The Wi-Fi is 802.11 b/g/n. The Jitterbug Smart2 does not support the Hotspot feature.

      Answered by Lively

  • QuestionWhat is the activation fee and,,, does it zoom and/or rotate????

    Asked by Anonymous.

    • Answer Activation was $40, on phone with them to set up. They were very nice. It actually does everything I typically use on a Samsung droid. Rotate, photos, texting, zooms etc.. Bought a new smart phone at the same time. After working with both phones, I really like the Jitterbug and think I should have saved hundreds of dollars and bought 2 of them instead of 1 and a smart phone (I won't mention the brand)

      Answered by groupie

  • QuestionIs the Jitterbug phone unlocked and can I use it on another carrier's network? I have a family plan on T-Mobile and want to use the Jitterbug on that network rather than on GreatCall.

    Asked by Tally.

    • Answer Yes you can. Mine was bought new and unlocked. Put my H2o Wireless SIM with Contacts stored on it. MicroSD with pictures into caddy. Slid them in, power on and could see my GSM network phone#, all contacts, pictures and make a phone call since my SIM was active. Did a factory reset later, configured Advanced mode and looks same as my former Samsung Galaxy S8+. Got three updates from H2o once gave them my IMEI. It is now running VoLTE 4G and works much better than old phone. Better specs.

      Answered by Anonymous

  • QuestionCan you change the language on the phone?

    Asked by Ingry.

    • Answer Yes, you can change the language on the phone.

      Answered by CommunityAnswer

  • QuestionJITTERBUG SMART 2 COME WITH A SIM CARD

    Asked by BO.

    • Answer Hello, the Jitterbug Smart2 does come with a preinstalled SIM card.

      Answered by Lively

  • QuestionCan messenger be downloaded onto these phones? wanting to be able to facetime with Grandma. This sounds like it would be the best option vs iPhone, but I want her to have the facetime option.

    Asked by Anonymous.

    • Answer Hello, the Jitterbug Smart2 is an Android v7.0 smartphone and you can download a video chat application from the Google Play Store.

      Answered by Lively

  • QuestionCan apps like facebook and Instagram be used on this plan/phone?

    Asked by Dee.

    • Answer The Jitterbug Smart 2 can have social media apps added from the Google Play store.

      Answered by Lively

  • QuestionHow do you use this phone to use Uber?

    Asked by Bootsasachild.

    • Answer Never did...dialpad stated not responding three times in one day....lost important phone call....

      Answered by Krystine

  • QuestionWould you recommend this for an elderly grandma?

    Asked by Jordan.

    • Answer Hi Jordan, we would recommend the Jitterbug Smart 2 phone to anyone that would enjoy an easy to use Smartphone. It has a large screen, Voice typing which makes texting easier than ever, and for further assistance, you may contact our Customer Service at 1(800)733-6632 between 5AM – 8PM, Pacific Standard Time.

      Answered by Lively

  • QuestionIS TECH SUPPORT AVAILABLE

    Asked by ADAM.

    • Answer They have the "5 star" service available for a fee. For a little more of a fee, your relatives can keep tabs on you with an app. For a little more of a fee you can get unlimited calling. For a little more of a fee you can get text messaging. For just a little more of a fee you can get unlimited data. By the time you're done, you have a very expensive phone with a clumsy user interface. You're better off with an iPhone or trying to find a custom launcher for an Android phone if you're looking at something for an elderly person. Very poor design.

      Answered by Allen

  • QuestionHow do I transfer all of the photos and old texts from my old Smart2 (still working) to my brand new Smart2 phone? Or how do I transfer just the photos to my PC computer? Can't find any help online...I need detailed instructions please.

    Asked by Woody.

    • Answer I only have experience with part of your question since I owned the flip phone and not the old Smart2. The Jitterbug Smart2 is just an android phone with additional apps to give the appearance of easier to use. If you choose, advance install on startup, it installs the basic android and does not start up the Greatcall apps. I believe they are still accessible. The easiest way I found to copy photos was to plug the phones USB connector into the PC. The phone will put up a notification about USB connection and will ask the type of connection. The PC should prompt you for how you want to open the volume, I'd suggest the folder view. It will appear as a hard drive that you can navigate. You can get photos and most folders by selecting Transfer Files (MTP) or Transfer Photos (PTP). You should be able to drag and drop the files you want. I tried the Microsoft "Your Phone" app but never got it working. There are apps like Dr.Fone which will transfer from one android phone to another but I've never used it. Photos are in a folder called DCIM (Digital Camera Images).

      Answered by AptosBob

Page 1, Showing 1-20 of 580 questions