“Is BestBuy an authorized reseller of Logitech products? NO THEY ARE NOT. Had an issue with this keyboard and they were refusing to honor the warranty.”
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It took an hour on Chat at their web site to finally get Logitech to send a replacement. Due to me "being a long time user of Logitech products" which I am. The Logitech web site does not list BestBuy as an authorized reseller. https://www.logitech.com/en-us/resellers/find-a-reseller.html?searchclick=logi#/ Yet here is Logitech asking me to email them. I did a chat with BestBuy here. Could not provide anything that says they are authorized to sell Logitech products. I'll email as suggested but no one should have to go through this for support. Perhaps Logitech could update their site and or BestBuy could publish what they are authorized to sell as a reference to point companies and support to.
Sorry, there was a problem. Please try again later.We understand you had an issue with your Logitech ERGO K860 keyboard purchased from Best Buy and experienced difficulty with warranty service. We appreciate you bringing this to our attention. We apologize for the inconvenience and frustration this situation has caused. To address this issue, we recommend reaching out to our social care team via email at [email protected] with your - Name: - Email Address: - Country: - Product Name: - Brief description of issue:
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