“My control no longer communicated with TV. What do I need to do? Is there some way I can troubleshoot to be sure it is the control and not the TV or cable box? How do you recharge the controller? I do not see a battery compartment?”
Answer This Question
1-2 of 2 Answers
Use the mobile phone app. There is a remote synching function and other troubleshooting steps. It is not a rechargeable remote. The battery is under the top bottom portion of the remote. It slides downward to remove the battery.
Sorry, there was a problem. Please try again later.Hello riverrat! What I would do is try and re-do the pairing between the Companion Remote and Smart Hub. To do so, follow the setup instructions found here: https://support.myharmony.com/en-ca/companion. Also, the Companion Remote isn't rechargeable, it does have a CR2032 battery (small round battery) at the bottom of the remote, so simply push down the battery cover, and you'll be able to change the battery if need be.
Sorry, there was a problem. Please try again later.