“Just installed mouse. It works. However, Bluetooth does not recognize it and, as a result, I can't turn off the trackpad. Help.”
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I had no issues. Maybe try the receiver in a different USB port
Sorry, there was a problem. Please try again later.I do not now how or why would you need to turn off the trackpad, you can have both, as long as your do not touch your trackpad it will not bother you, there is no corelation between the mouse not beign recognized by your machine bluetooth and the trackpad.
Sorry, there was a problem. Please try again later.Hello Jack, If you're mouse works then Bluetooth has recognized it to your Mac. The mouse won't disable your trackpad it just allows you to use the mouse to navigate instead of the trackpad. If this didn't answer your question, and I apologize for any misunderstanding, here's a link to the product support page for the MX Master 3 for Mac that will have troubleshooting FAQs, a Getting Started PDF, live technical chat support, and more: https://support.logi.com/hc/en-us/articles/360051303933-Getting-Started-MX-Master-3-for-Mac. - Richard from Logitech
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