A:AnswerHello there. With the Engage, you can adjust each hearing aid's volume and program in the Lucid Hearing App, or manually by using the switch found on each aid. The four programs to choose from are: Mild (for most common hearing loss for people with trouble understanding conversations), Moderate (provides a little more help than Mild to emphasize speech), Bass Boost (stronger than Moderate, with a boost in low frequency sounds such as vowels), and Max (Bass Boost program with maximum volume). Once you've found your preferred program, set it as the default when your hearing aids start. Furthermore, within the Lucid Hearing app you'll be able to adjust your bass, mids, and treble for streaming with our Audio Equalizer as well as mix ambient sounds and streaming audio to find your perfect balance.
A:AnswerLovingLife, our Engage OTC hearing aids come standard with a size 2 tube. If you have any additional questions, please call our Customer Solutions Team and one of our representatives will be more than happy to help!
A:AnswerHello! If you need a different size tube, there are instructions in the box with details on how to exchange the receiver for your correct size. This is at no additional cost to you. Thank you
A:AnswerHi there, Bluetooth allows you to have multiple devices connected at the same time, which will allow your hearing aids and a few other devices to be paired at the same time using different capabilities such as your hearing aids, smart watch, etc. Thank you
A:AnswerHello there!
The Engage is currently compatible with Samsung Galaxy models S9, S10, S10+, S20 5G, S21+ 5G, A70, A71, and Note 20 5G. Other compatible Android phone models are listed under the Overview tab of the item page.
A:AnswerWhile it is possible to have more than one Bluetooth device paired to a phone at one time you would, more than likely, have problems with the phone not knowing where to transmit phone calls to. Also, the app will pair to only one set of devices at a time.
A:Answerbuzzy, we are sorry to hear that you lost your left Engage hearing aid. Please contact our Customer Solutions Team at 800-785-6052 if you have any questions or concerns.
A:AnswerYes, we do! it is SKU 6530075 and can be found in search under that number or the product name "Lucid Hearing - OTC Engage Premium Hearing Aids iPhone - Beige".
A:AnswerHi there! this hearing aid does not require the use of a smart phone, you are able to make adjustments to programs and volume with only the hearing aid. For added free features, we recommend the use of a smart phone. thank you!
A:AnswerHi there! We're happy to say yes they do, these hearing aids have sudden impulse noise reduction. In the event there is a loud noise it will not amplify, it will reduce the volume so it's at a safe and comfortable level. Thank you
A:AnswerHello! Yes, but just make sure you look at the listing for our iPhone model to see compatible models. Here's a link: https://www.bestbuy.com/site/lucid-audio-engage-hearing-aid-pair-with-rechargeable-technology-iphone-beige/6481946.p?skuId=6481946 Thank you.
A:AnswerHi there! Our hearing aids do not use telecoils, if you have any questions deciding which hearing aid is right for you, please give us a call at 800.785.6052 or visit your nearest Lucid Hearing center to speak with a specialist. We are not familiar with assistive listening systems. Thank you
A:AnswerThe Engage hearing aid is only compatible with Android phones operating on Android 10 or above. The Engage also has call and streaming capabilities. Thank you.
A:AnswerHello there! With our LucidShape feature, you'll be able to adjust frequencies and gain to your preferences, available through our Lucid Hearing app. Engage's 4 preset programs are clinically validated through partnership with The University of Texas-Dallas and address the needs of 92% of customers. Thank you.
