Questions & Answers

Q: QuestionDoes this earphone have sound isolating feature?

• A:Answer Yes, this earphone has sound isolating feature.

Q: QuestionCan I use this earphone to control music?

• A:Answer Yes, you can control music with this earphone.

Q: QuestionIs the cord tangle-resistant on this earphone?

• A:Answer Yes, the cord is tangle-resistant on this earphone.

Q: QuestionWhat is the connection type for this earphone?

• A:Answer The connection type for this earphone is wired.

Q: QuestionDoes this earphone have a microphone?

• A:Answer Yes, this earphone has a built-in microphone.

Q: QuestionWhat is the maximum frequency response for this earphone?

• A:Answer The maximum frequency response for this earphone is 20 kilohertz.

Q: QuestionCan I adjust the sound or use EQ settings with MODE USB-C earbuds?

Asked 2 months ago by Anonymous.

• A:Answer Not directly on the earbuds. Mode USB-C has no built-in EQ or companion app, but you can fine-tune your sound through your device’s audio settings or any EQ function in your favorite music app.

  Answered 2 months ago by Customer Service

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Q: QuestionHow durable are Mode USB-C earbuds, and how is the USB-C connector protected?

Asked 2 months ago by Anonymous.

• A:Answer Mode USB-C is built to last. The earbuds use hard, textured plastic that resists wear and avoids the stickiness that can appear in softer finishes over time. The USB-C connector is encased with metal shielding and soft TPU for durability and protection. It has been tested for 13,000 bend cycles and a tensile strength of 15 kgf. Other durability features include: • Hot-melted metal mesh on the earbuds, passing a 1.5 kg pull test. • Silicone M logo and oil-drip Marshall logo that resist UV yellowing. • Nano-coated, electroplated USB-C connector to prevent rust. • Securely fitted silicone ear tips that stay firmly in place. • Full TPU cable construction for improved flexibility and longevity.

  Answered 2 months ago by Customer Service

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Q: QuestionIs there any audio latency or delay with Mode USB-C earbuds?

Asked 2 months ago by Anonymous.

• A:Answer Latency is minimal, under 5 milliseconds, allowing for real-time listening and watching.

  Answered 2 months ago by Customer Service

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Q: QuestionWhy do I hear static, clicks, or intermittent audio while using Mode USB-C earbuds?

Asked 2 months ago by Anonymous.

• A:Answer Unusual sounds such as static or clicks often come from streaming sources or unstable connections rather than the earbuds themselves. Check your app or internet connection if this occurs.

  Answered 2 months ago by Customer Service

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Q: QuestionWhy is the microphone and playback volume low on my Mode USB-C earbuds?

Asked 2 months ago by Anonymous.

• A:Answer The earbuds themselves deliver full output, but the overall volume level may depend on the audio settings or output limits of your device.

  Answered 2 months ago by Customer Service

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Q: QuestionDo the built-in microphone and remote control buttons work on all devices?

Asked 2 months ago by Anonymous.

• A:Answer The inline mic and remote are designed to work seamlessly with most smartphones and tablets. Functionality may vary on computers — play/pause usually works, but volume and track controls may depend on the system’s own software

  Answered 2 months ago by Customer Service

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Q: QuestionWhy aren’t my Mode USB-C headphones recognised by my computer or phone?

Asked 2 months ago by Anonymous.

• A:Answer If your device doesn’t detect the earbuds, try the following steps: • Make sure the USB-C plug is fully inserted. • Try another USB-C port, if available. • Test the earbuds on another compatible device. • Check for debris or dust in the port or connector. • Restart your device. • Ensure the USB-C port is enabled for audio in your system settings.

  Answered 2 months ago by Customer Service

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Q: QuestionDo I need to install drivers or carry out any setup before using MODE USB-C earbuds?

Asked 2 months ago by Anonymous.

• A:Answer No setup is required. Mode USB-C is plug-and-play on most systems, including Android, ChromeOS and macOS. These wired earphones use standard USB audio drivers already built into your device. Some Windows systems may offer optional software for additional features, but it’s not necessary for basic use.

  Answered 2 months ago by Customer Service

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Q: QuestionWhich devices are compatible with Mode USB-C earbuds?

Asked 2 months ago by Anonymous.

• A:Answer Mode USB-C works with any device featuring a functional USB-C port designed for audio output.

  Answered 2 months ago by Customer Service

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Q: QuestionWhat’s the difference between Mode USB-C wired earphones and other Marshall 3.5 mm wired models?

Asked 2 months ago by Anonymous.

• A:Answer Mode USB-C delivers the same Marshall signature sound but connects through a modern USB-C port instead of a 3.5 mm jack. This ensures compatibility with today’s devices while maintaining the powerful, balanced audio performance Marshall is known for.

  Answered 2 months ago by Customer Service

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