A:AnswerBecause massage chairs are large and heavy items, delivery is standard curbside delivery by default. This means the carrier delivers to the curb or driveway only.
Unfortunately, carriers typically send one driver, so upstairs or second-floor delivery is not included.
In some areas, an upgrade to inside delivery (ground floor only) may be available at no additional cost. If you place an order, our customer service team can help confirm whether this option is available for your location.
A:AnswerHi! The legrest is manual rather than automatic. It is designed with a smooth spring-loaded system, so you just need to apply slight pressure with your feet to push it out.
A:AnswerThank you for your interest!
As the massage chair is an oversized item, our standard shipping includes curbside or driveway delivery. If your driveway can accommodate a 53-foot truck, the carrier can deliver the unit to your garage door.
Regarding your specific needs:
Inside Delivery: After placing your order, please provide your detailed address and driveway conditions. We will check with the carrier to see if complimentary "inside delivery" (to the first floor) is available for your location.
Upstairs Delivery: Delivery to a second-floor bedroom typically requires an additional service fee. We also highly recommend measuring your stairwell and corner clearances to ensure the chair can pass through safely.
Assembly: The MT398 is designed for easy setup. It is almost fully assembled; you only need a few minutes to attach the footrest, and it will be ready for use!
