A:AnswerNo. We do not offer backup capability. There are many services available that offer cloud storage for free, but we focus on security. I'm sorry we can't help with that. Pleas let me know if you have any other questions.
A:AnswerI'm glad it's working for the updated products, however, there is nothing we can offer you for the devices stuck on the older operating systems. We cannot support the older operating systems any longer. Perhaps Apple has suggestions for keeping those older devices secure? I'm sorry we could not help you. Please let me know if you have any other questions.
A:AnswerYes! We validate on Windows 10, 8.1, 8, and 7, Android 4.1 and later and both Mac OS and iOS at the current release plus 2 previous releases. Any devices running those operating systems are compatible. Please let me know if I can help with anything further.
A:AnswerYes! It is True Key. You will not need to re-configure. And if you already have McAfee Total Protection 5 and not a different device count or product, you won't need to reinstall. As soon as you redeem the key, your expiration date will be updated by 1 year and you can continue using it seamlessly. Please let me know if you have any other questions.
A:AnswerAre you asking how to stop McAfee from blocking your Internet connection? McAfee doesn't do anything to block your internet connection, in fact an internet connection is required to receive product updates. But it does block sites that are risky and that could cause issues if you visit them. If you believe sites are being blocked that shouldn't be, or if you are having trouble accessing the internet at all after installing McAfee, you can contact our support team either at service.mcafee.com or 866-622-3911 and they can help. Please let me know if you have any other questions.
A:AnswerIs this sold as a digital product - yes you are given a website and a code to enter in order to have the product loaded to your computer. If you have an older version of McAfee it has to be removed which slows down the process.
A:AnswerHello Ramya. These questions come to me and I am a McAfee employee, not Best Buy. So I have no control over Best Buy's pricing practices. However, I can tell you that we suggest promotions on a regular basis so it will be on sale again. I can't guarantee it will be at Black Friday prices though. You will need to speak to Best Buy about pricing - I am here to help with any technical and product questions. Please let me know if there is anything I can do to help from a product standpoint.
A:AnswerI am a McAfee employee - I can't speak for Best Buy. However, I assume their points program allows you to do this type of thing, plus I see that someone else responded that they have done this. When you do get your code, make sure to go to https://www.mcafee.com/activate to redeem it and begin the installation. Please let me know if you have any other questions.
A:AnswerAs far as I know, that trial is not compatible while in S mode. S mode is highly protected and only apps from their approved app store can be used. Our current version is not compatible, whether as a trial or the full version. By the way, our trial is a full version, just limited in time. I assume HP installs that trial version even with 10S Mode systems since you could use it if you chose to revert back to Windows 10. Please let me know if I can help you with anything further.
A:AnswerThis is a correction to the initial response I gave. It came to my attention that we are having an issue with Big Sur, specifically we have not been able to get our firewall to work. We also have an issue with getting the product to update. I'm going to link to an article describing the work-around. You can also contact our support team at service.mcafee.com or 866-622-3911. Please let me know if I can help you further. Link: https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_05484ea932c6/Page29.jspx?platform=&showFooter=false&locale=en-US&fromSearch=true&articleId=TS103081&leftWidth=0%25&showHeader=false&wc.contextURL=%2Fspaces%2Fcp&rightWidth=0%25¢erWidth=100%25&_adf.ctrl-state=y3mwvl9nj_120&_afrLoop=366030835413374#!%40%40%3Fplatform%3D%26showFooter%3Dfalse%26locale%3Den-US%26fromSearch%3Dtrue%26_afrLoop%3D366030835413374%26articleId%3DTS103081%26leftWidth%3D0%2525%26showHeader%3Dfalse%26wc.contextURL%3D%252Fspaces%252Fcp%26rightWidth%3D0%2525%26centerWidth%3D100%2525%26_adf.ctrl-state%3D8k6l8kvfj_4
A:AnswerIt sounds like you may already have a virus on your system. We have a virus removal service that costs $90, however, if you sign up for auto-renew, you receive this benefit for free and in fact comes with a guarantee. If we cannot remove the virus, we will give you your money back (additional terms apply). What I suggest doing is if you decide to purchase, while you are starting the installation process, before you actually download, it will offer you a chance to sign up for auto-renew. It does require a credit card, but we don't charge it until 30 days before expiration and we warn you 60 days before expiration that we will charge you. Sign up for auto-renew. Then proceed with the download and installation. If you have problems, contact our customer service team at service.mcafee.com or 866-622-3911 at any time - 24/7. They will remote connect to your system and help to remove the virus and get us installed. Once you have everything taken care of, you can cancel auto-renew if you choose to by going into Settings, Auto-Renew Settings, and turn off auto-renew. But not only do you get the virus removal service, but you also get access to virtual private network (VPN) technology to encrypt any information leaving your system, making it difficult for anyone to steal your information. Please let me know if I can help with anything further.
A:AnswerI believe you are the same person I responded to on another question, but in case not, we are not compatible with Amazon Fire tablets of any generation. We only validate on the standard Android OS, not the Fire OS, which is what that tablet uses. Please let me know if I can help you with anything else.
