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The volume level depends on two things: one is the input volume, which can be adjusted by raising the volume level of the device you are plugging it into (for example, if plugged into your laptop's headphone jack, you can raise/lower the audio volume on the laptop which would affect the volume of the wireless signal). The second is the volume of the headphones, which is adjusted using the volume control that's on the headphones. We usually recommend raising the input volume to a fairly high level, and then using the volume control on your headphones to fine tune the final audio level.
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