Questions & Answers

Q: QuestionAre controllers included with the virtual reality headset?

• A:Answer Yes, controllers are included with the virtual reality headset.

Q: QuestionWhat is the combined resolution for both eyes?

• A:Answer The combined resolution for both eyes is 1832 x 1920.

Q: QuestionHow much internal memory does the VR headset have?

• A:Answer The VR headset has 8 gigabytes of internal memory.

Q: QuestionHow long does the battery last on this device?

• A:Answer The battery lasts up to 2.5 hours on this device.

Q: QuestionWhat is the refresh rate of this VR headset?

• A:Answer The refresh rate of this VR headset is 120Hz.

Q: QuestionWhat type of display does this VR headset use?

• A:Answer This VR headset uses an LCD display.

Q: QuestionCan I trade in a Quest 2 for a Quest 3s?

Asked 10 months ago by Anonymous.

• A:Answer Yes but you might need to add some money on top

  Answered 10 months ago by Anonymous

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Q: QuestionHey I purchased this bundle and set up a new headset for my son. I even activated the free 3 month trial of the games but for some reason I still haven’t received the walking dead saints and sinners. It keeps trying to make me purchase it. HELP!

Asked 3 months ago by Anonymous.

• A:Answer What is the correct email or page to contact because once I try to get tech support from the store it keeps telling me to check the rewards and promotions. There’s nothing there to redeem and after set up it didn’t prompt me to retrieve the game code for the walking dead either. When I contact the Meta and enter in the Serial # it tells me that they can’t help me because I purchased it through best buy

  Answered 3 months ago by LaLaVerified Purchase

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Q: QuestionDo you need a Facebook account to set up your Meta. Quest3

Asked 9 months ago by Joseph.

• A:Answer Hi Joseph, A Facebook account is not required to set up a Meta Quest 3. You can simply use an email address to create a Meta account to use the headset. You can however link a Facebook account to your Meta account if you wish to do so. We hope this helps! If you have further questions please feel free to reach out to our support team via our website.

  Answered 9 months ago by Meta Store Support

  
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Q: QuestionCan I wear my glasses with this divice?

Asked 9 months ago by mepap55.

• A:Answer Yes, but it’s not very comfortable.

  Answered 9 months ago by LorikVerified Purchase

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Q: QuestionDoes the 3s work with SuperNatural?

Asked 4 months ago by Bsl.

• A:Answer Hello there, thank you for showing an interest in our latest headset the Quest 3S. To answer your question, yes the Supernatural app is available on the following headsets Meta Quest, Meta Quest 3S, Meta Quest 3, Meta Quest Pro and the Meta Quest 2. So, you can stay fit with all of these headsets including the Quest 3S! We hope this has helped and you can make an informed decision on which headset would work best for you! We look forward to seeing you in the Metaverse soon!

  Answered 4 months ago by Meta Store Support

  
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Q: QuestionHello, i would ask you if it is possible to use the meta quest 3 on Playstation 5. Thank you.

Asked 17 hours ago by FEDERICO.

• A:Answer Hey there! It is currently not possible to use the Quest 3 with the PlayStation 5. Thanks for the question.

  Answered 16 hours ago by Meta Store Support

  
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Q: QuestionI wear glasses. Do I need to wear them for this or is it like binoculars where I can adjust for my eyes?

Asked 1 month ago by Contra54.

• A:Answer I do not wear glasses for this because it is like wearing binoculars. Vision is very clear when I put the VR on.

  Answered 1 month ago by TinaKVerified Purchase

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Q: QuestionDoes this come with the free Batman Arkham game? Was wondering because if you order from the Meta Website it’s included.

Asked 1 month ago by Eyyy.

• A:Answer I got it from bestbuy and it didnt vome with it so yeah

  Answered 1 month ago by CamachoMVerified Purchase

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Q: QuestionCan they work outside US? Are compatible in Mexico?

Asked 1 month ago by Anonymous.

This question was asked about the related product: Meta - Quest 3S 128GB | Virtual Reality Headset Without Wires — Thirty-Three Percent More Memory — 2X Graphical Processing - White

• A:Answer Hi there, Thanks for your interest in the Quest 3S headset! We would like to confirm that the Quest 3S is indeed available in Mexico. Mexico is part of our supported countries for this device so it will work there. We hope this helps. If you have any further questions, please feel free to get in touch with our support team. We hope to see you soon in the Metaverse!

  Answered 1 month ago by Meta Store Support

  
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Q: QuestionWhat is the manufacturer warranty

Asked 2 months ago by Nintendo.

• A:Answer It’s a little warranty provided by the manufacturer. For simple things that shouldn’t break.

  Answered 2 months ago by PhyKen101Verified Purchase

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Q: QuestionHello, Does it comes with games that you don't have to purchase, that's already on it? And are there games I can purchase without a subscription? Thanks

Asked 2 months ago by Games.

• A:Answer yes

  Answered 2 months ago by BrianVVerified Purchase

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Q: QuestionCan you play golfing games

Asked 2 months ago by 210.

• A:Answer Yes, but you have to purchase no free ones

  Answered 2 months ago by LatashaCVerified Purchase

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Q: QuestionHow much is the meta quest and what's included

Asked 2 months ago by ET.

• A:Answer At the moment it's 267, but usually it's 300. You mainly get the controller, headset, cable, and charger, but the software is really nice especially on android and iPhone.

  Answered 2 months ago by KelvynHVerified Purchase

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