Questions & Answers

Q: QuestionHey I purchased this bundle and set up a new headset for my son. I even activated the free 3 month trial of the games but for some reason I still haven’t received the walking dead saints and sinners. It keeps trying to make me purchase it. HELP!

Asked 2 months ago by Anonymous.

• A:Answer What is the correct email or page to contact because once I try to get tech support from the store it keeps telling me to check the rewards and promotions. There’s nothing there to redeem and after set up it didn’t prompt me to retrieve the game code for the walking dead either. When I contact the Meta and enter in the Serial # it tells me that they can’t help me because I purchased it through best buy

  Answered 2 months ago by LaLaVerified Purchase

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Q: QuestionDo you need a Facebook account to set up your Meta. Quest3

Asked 8 months ago by Joseph.

• A:Answer Hi Joseph, A Facebook account is not required to set up a Meta Quest 3. You can simply use an email address to create a Meta account to use the headset. You can however link a Facebook account to your Meta account if you wish to do so. We hope this helps! If you have further questions please feel free to reach out to our support team via our website.

  Answered 8 months ago by Meta Store Support

  
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Q: QuestionCan I wear my glasses with this divice?

Asked 9 months ago by mepap55.

• A:Answer Yes, but it’s not very comfortable.

  Answered 8 months ago by LorikVerified Purchase

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Q: QuestionIs there any accessories that can be added later on for extra storage like an extended hard drive.

Asked 3 months ago by Lynette.

• A:Answer Hello Lynette, The Meta Quest 3S doesn’t offer expandable storage, so you won’t be able to add space with an SD card or external hard drive. The storage you choose at purchase is the amount you’ll have for your games and apps. That said, you won’t lose anything you’ve bought. If you ever run out of room, you can simply uninstall titles you’re not currently playing to free up space. All of your purchases stay safely in your library, ready to be re-downloaded whenever you want to jump back in. We hope this answers your question!

  Answered 3 months ago by Meta Store Support

  
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Q: QuestionDoes the 3s work with SuperNatural?

Asked 4 months ago by Bsl.

• A:Answer Hello there, thank you for showing an interest in our latest headset the Quest 3S. To answer your question, yes the Supernatural app is available on the following headsets Meta Quest, Meta Quest 3S, Meta Quest 3, Meta Quest Pro and the Meta Quest 2. So, you can stay fit with all of these headsets including the Quest 3S! We hope this has helped and you can make an informed decision on which headset would work best for you! We look forward to seeing you in the Metaverse soon!

  Answered 4 months ago by Meta Store Support

  
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Q: QuestionI wear glasses. Do I need to wear them for this or is it like binoculars where I can adjust for my eyes?

Asked 1 week ago by Contra54.

• A:Answer I do not wear glasses for this because it is like wearing binoculars. Vision is very clear when I put the VR on.

  Answered 1 week ago by TinaKVerified Purchase

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Q: QuestionDoes this come with the free Batman Arkham game? Was wondering because if you order from the Meta Website it’s included.

Asked 3 weeks ago by Eyyy.

• A:Answer I got it from bestbuy and it didnt vome with it so yeah

  Answered 3 weeks ago by CamachoMVerified Purchase

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Q: QuestionCan they work outside US? Are compatible in Mexico?

Asked 1 month ago by Anonymous.

This question was asked about the related product: Meta - Quest 3S 128GB | Virtual Reality Headset Without Wires — Thirty-Three Percent More Memory — 2X Graphical Processing - White

• A:Answer Hi there, Thanks for your interest in the Quest 3S headset! We would like to confirm that the Quest 3S is indeed available in Mexico. Mexico is part of our supported countries for this device so it will work there. We hope this helps. If you have any further questions, please feel free to get in touch with our support team. We hope to see you soon in the Metaverse!

  Answered 1 month ago by Meta Store Support

  
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Q: QuestionWhat is the manufacturer warranty

Asked 1 month ago by Nintendo.

• A:Answer It’s a little warranty provided by the manufacturer. For simple things that shouldn’t break.

  Answered 1 month ago by PhyKen101Verified Purchase

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Q: QuestionHello, Does it comes with games that you don't have to purchase, that's already on it? And are there games I can purchase without a subscription? Thanks

Asked 1 month ago by Games.

• A:Answer yes

  Answered 1 month ago by BrianVVerified Purchase

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Q: QuestionCan you play golfing games

Asked 1 month ago by 210.

• A:Answer Yes, but you have to purchase no free ones

  Answered 1 month ago by LatashaCVerified Purchase

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Q: QuestionHow much is the meta quest and what's included

Asked 2 months ago by ET.

• A:Answer At the moment it's 267, but usually it's 300. You mainly get the controller, headset, cable, and charger, but the software is really nice especially on android and iPhone.

  Answered 1 month ago by KelvynHVerified Purchase

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Q: QuestionWhat Tv are compaitable with this device

Asked 2 months ago by Anonymous.

• A:Answer Amazon prime,Disney+,hulu, and pretty much any tv service because of the search engine it uses

  Answered 1 month ago by TomQVerified Purchase

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Q: QuestionWhat do I need to play this? Can I hook this up to the tv?

Asked 2 months ago by Twotimes.

This question was asked about the related product: Meta - Quest 3S 128GB | Virtual Reality Headset Without Wires — Thirty-Three Percent More Memory — 2X Graphical Processing - White

• A:Answer Hey! The package comes with all you need to play. The only extra thing you need is a phone/tablet because you have to download an app to link to the meta quest. Once that’s done in the app you have the option to cast what’s showing on the meta quest to the tv.

  Answered 2 months ago by Nyee

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Q: QuestionI picked this bundle up yesterday and have been unable to get the walking dead game. There is no option to redeem from the store, only to buy. And I haven’t seen a code to redeem anywhere. Is there something I’m missing on how to get the game?

Asked 2 months ago by Kyle.

• A:Answer When I made my meta account I searched for the game Ang it showed up free but couldn’t download it so I called the support center for meta

  Answered 2 months ago by DedeVerified Purchase

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Q: QuestionDoes this meta guest 3s come with controllers thank you

Asked 2 months ago by Ky.

• A:Answer Yes

  Answered 2 months ago by MonicaMVerified Purchase

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Q: QuestionIs this multiplayer compatible? I.e. Could I purchase an extra headset for others or is that pointless as games are only one player? Thanks

Asked 2 months ago by Torey.

• A:Answer Yes, you can play with others who also have a headset but it has to be on a game that has multiplayer available.

  Answered 1 month ago by AaronPVerified Purchase

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Q: QuestionSo if I bought this bundle, does it have to be a new meta account to get the perks or games

Asked 2 months ago by DrunkSloth.

• A:Answer At the end of set-up it automatically should apply the game to your meta account. It even gives you the option to install it then versus later.

  Answered 1 month ago by RoseW

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Q: QuestionDo you need a cell phone to use this gaming system?

Asked 2 months ago by Anonymous.

• A:Answer You do to setup horizon and complete the vr setup

  Answered 2 months ago by Topher82Verified Purchase

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