Skip to content Go to Product Search

Main Content

Questions & Answers

Show only Answered Questions

Include AI Generated Q&A

Page Showing 21-40 of 47 questions

QuestionCan I put in prescription lenses in these glasses?
Asked 4 months ago by Anonymous.
- Answer Hello There, Thank you for sharing your experience with us, we appreciate you for taking the time to ask this important question. Yes, in most cases you can put prescription lenses into glasses frames, but it depends on the specific frame design and lens compatibility. Some frames are designed to accommodate prescription lenses easily, while others may not support certain lens types or thicknesses. We recommend checking with your optician, who can confirm whether the frames are suitable for your prescription and help with fitting. If these steps don’t resolve the issue, please contact our Support team directly from the official Meta website and they’ll be happy to help you further. For faster service, you can also submit a new request via chat or WhatsApp at https://www.meta.com/help/support/.
  Answered 4 months ago by Meta Store Support
  Answer this question
QuestionHello, I've been on the waiting lists got almost (6) weeks now. When will in pair be ready?
Asked 9 months ago by CoachB1101122.
Answer This Question
QuestionWhat if i have a prescription? Will the prescription lense work?
Asked 9 months ago by Ryan.
- Answer Hey Ryan! Thanks for the awesome question. The Meta Ray-Ban Displays are prescription compatible but only to a certain range of prescription. When you complete a demo in-store we recommend asking the specialist if your prescription is compatible before purchasing! We hope this was helpful, have a lovely rest of your day!
  Answered 9 months ago by Meta Store Support
  Answer this question
QuestionMy son has no right eye vision, will you make a display for left eye?
Asked 9 months ago by Psota.
- Answer Hi there! We're afraid to let you know that the we do not make display for the Meta Ray-Ban Display in the left eye as it comes standard on the right eye.
  Answered 9 months ago by Meta Store Support
  Answer this question
QuestionHi I had demo with large frame and Size 2 band. I had the glass with me but the band size is 1. I didn't open it and don't know how big is the difference. Question - can I change band only if unfit my wrist?
Asked 10 months ago by Ken.
Answer This Question
QuestionI had a demo in the store, the fitting shows up in my account, I have the email invite to purchase, but the Best Buy website and app both show “schedule a demo”. Who can actually help?
Asked 10 months ago by actuallyerik.
Answer This Question
QuestionI demo a large black frame with a band size of 2 but I was invited to purchase a large black frame with band size of 1. How do i get the band size 2 in this case? Can i ask for exchange of the band after purchase?
Asked 10 months ago by Sam.
Answer This Question
QuestionI already did the demo on November 16th 2025. How do I order now? Also, are the displays in stock now, or are they still on back order?
Asked 10 months ago by Antoine.
Answer This Question
QuestionIf i get prescription, could I purchase these with an FSA card?
Asked 10 months ago by Gsmith.
- Answer Hey there The answer is Yes you can provided they have the prescription lenses included as prescription eyewear is a qualified medical expense, and Meta's official site and retailers accept FSA/HSA payments.
  Answered 10 months ago by Meta Store Support
  Answer this question
QuestionAre progressive bifocal lenses available?
Asked 10 months ago by stevem.
- Answer Hey there Stevem! Our Meta Ray-Ban Display AI glasses can only accommodate single vision lenses, meaning that progressive bifocal lenses are currently not something that we can offer for our AI glasses. We hope this helped and that you have a wonderful day!
  Answered 10 months ago by Meta Store Support
  Answer this question
QuestionHello, If I’m getting prescriptions for these is the entire purchase FSA/HSA approved to use those funds?
Asked 10 months ago by FSA.
Answer This Question
QuestionThe demo was done and the glasses need a prescription however the info given at store to purchase online was incorrect, can you please advise? Thanks in advance
Asked 10 months ago by Homelock.
- Answer Hey there We are unsure what you were told in-store but the process is as follows: Perform your demo, Whilst in-store tell the agent you want Rx lenses. The agent will then give you a QR code which will allow you to order your Meta Ray-Ban Display through an online portal. In this online portal you can submit your Rx prescription to us and we will review your eyewear needs to ensure we can manufacture your lenses with this product. Once we see all is correct we will begin manufacturing your order. We hope this adds some clarity to your situation.
  Answered 10 months ago by Meta Store Support
  Answer this question
QuestionWhy does it say large and band size 1?
Asked 10 months ago by Willie.
- Answer Hello Willie, thank you for the question. The large is referring to the frame size, so the glasses are large and the band size refers to the wrist band for the glasses. We hope this helps to clarify the sizing and you are able to purchase with confidence.
  Answered 10 months ago by Meta Store Support
  Answer this question
QuestionCan you get prescription
Asked 10 months ago by Troy.
- Answer Hey Troy Great question, you can indeed get Rx lenses, simply mention this during your demo and the helpful staff will guide you on this. Happy holidays.
  Answered 10 months ago by Meta Store Support
  Answer this question
QuestionTiene alguna garantía o algun seguro por si se te dañan o se te rompe. Estás gafas no son muy baratas . Podrían decirme
Asked 10 months ago by Anonymous.
- Answer Hi there! The Meta Ray-Ban Display & Neural Band do come with a manufacturer's warranty, and we also offer the Meta Warranty Plus program. You can find more information on our website!
  Answered 10 months ago by Meta Store Support
  Answer this question
QuestionSo how long does it take after I’m being place on the waitlist. Because I’ve done the demo and I couldn’t purchase the glasses in store but I was placed on a waitlist but it kind of seems to be taking forever.. so how can I get to purchase ASAP??
Asked 10 months ago by Quavo.
- Answer You can go on stock X to buy them for a higher price or just wait
  Answered 10 months ago by Anonymous
  Answer this question
QuestionCan you use them as reading glasses too?
Asked 11 months ago by Jackie.
- Answer Yes you can, you can have it read to you, or get your prescription in the glasses
  Answered 10 months ago by Anonymous
  Answer this question
Questionwhen can we order sand colored ones
Asked 1 year ago by Anonymous.
- Answer You can but these are very limited since a lot of people want to buy this color so you just have to be first
  Answered 10 months ago by Anonymous
  Answer this question
QuestionI had thw demo and after demo they asked me to purchase this online. But now I cannot buy online from bestbuy. I can only choose to book demo again. How to place an order for this
Asked 1 year ago by Adnan.
- Answer Hey Adnan After your demo you should have be able to place your order in-store if the glasses are without Rx lenses. If you are having your prescription added to the glasses you will have been provided a link to the email address given in-store and following this link will enable you to make payment and place an order for the glasses. Thanks.
  Answered 1 year ago by Meta Store Support
  Answer this question
QuestionI will only buy if I can have my prescriptions added on the spot when I pick up item. Or at the latest within 1 week of placing the order. And my prescription is -1 so I know that meets the minimum.
Asked 1 year ago by LenT4.
Answer This Question

Showing 21-40 of 47 questions

Best-selling AI Glasses